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4 Management Categories - Answer Top Management, Middle Management, Managers, and Supervisors. Evaluating - Answer To consider how well you and your employees achieved your objectives. Controlling - Answer The act of measuring actual results against expected results. Directing - Answer All activities necessary to oversee, motivate, train, evaluate, and discipline employees. Staffing - Answer Recruiting applicants and hiring those who are best qualified. ...

Supervisor: - Answer Any person who manages people making products or performing services What is a supervisor responsible for? - Answer The quality and quantity of the services & products for meeting the needs of employees How can supervisors produce high quality products and services? - Answer Only by motivating and stimulating the employees to do their jobs properly What does an organization chart allow you to do? - Answer See lime & staff functions as well as...

B. Organizational goals - Answer All of the following are resources available to supervisors except: A. Time B. Organizational goals C. Materials D. People A. Division of labor - Answer Which of the following management principles may be violated when food servers are also responsible meeting and greeting guests and bussing their own tables? A. Division of labor B. Unity or command C. Organizational hierarchy D. Matching B. Unity of command - Answer Lucy, a hous...

Goal of empowerment - Answer To enhance guest service and increase profits for the organization by delegating decision-making responsibility, Authority, and accountability to the organization's lowest levels Power - Answer The ability to influence the behavior of others a function of authority and accountability Position power - Answer Formal Authority granted to a position within the hierarchy of an organization Reward power - Answer Manager's authority to...

As a supervisor, your decisions should be made from the point of view of - Answer management. The three managerial skills essential to success are - Answer technical skill, human skill, and conceptual skill. Which term best describes a process of total organizational involvement in improving all aspects of the quality of a product or service? - Answer Total quality management A(n) _____________ is a diagram of a company's organization showing levels of management an...

Approaches to evaluating performance - Answer To know what the employee is expected to do and agreed-upon levels of expected performance for each task Performance evaluation errors - Answer Recency error. Past anchoring errors. Halo errors. Pitchfork errors. Leniency errors. Severity errors. Central tendency errors. Recency errors - Answer People tend to remember best those events that happened most recently Past anchoring errors - Answer Supervisors tend to rate...

Which of the following supervisory tools helps a housekeeping supervisor to specify the quality of work needed to clean or maintain items within a hotel? - Answer performance standards. Supervisors determine productivity standards by: - Answer determining the amount of time required to perform a given task by trained staff members. Which of the following staff positions are likely to have work schedules that change in relation to changes in hotel occupancy? - Answer varia...

Evaluation Form - Answer a form on which an employee's performance during a given period is rated Merit raise - Answer a raise given to an employee based on how well the employee has done on their job Performance dimensions or categories - Answer the parts of a job review chosen to be evaluated, such as attendance and guest relations performance evaluation, review or appraisal - Answer in management terms it refers to a periodic review and assessment of each e...

first line supervisor - Answer A supervisor who leads and manages hourly paid employees authority - Answer possessing the rights and powers to make the decisions and take the requisite actions to get the job done. responsibility - Answer the duties and activities assigned to a given job or person, along with an obligation to carry them out. what are the obligations and responsibilities of a supervisor? - Answer 1.) Achieve or exceed the excepted results, on time ...

What management activity involves determining how and by whom work activities will be done? - Answer Organizing. A job specification contains - Answer personal requirements for completing position tasks A code of ethics is easier to implement and enforce when what tools are implemented? - Answer Polices. What is one way to begin developing teams? - Answer Assign problems to specially selected groups of employees. What is a vision? - Answer An idea about ...

Describe special concerns when an entry-level employee is promoted to a supervisory position. - Answer New supervisors often face challenges, such as confusion between working and leading, knowing when to assist with tasks, and interacting in the new relationship. Supervisors must develop trust and respect with team members. This involves being an effective communicator and being consistently honest and fair. Experience helps supervisors better meet their responsibilities. Explain b...

Human Relations Skills - Answer - "people" skills are among the most important new skills for supervisors - skills that will help you work effectively with employees, coworkers, guess, and upper management Strategic Skills - Answer - allow you to see the whole operation, not just the technical details and performing a task - decision-making and problem-solving skills are among the most important to develop strategically When you have satisfied guests, your property wi...

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Access Point - Answer - Wireless - Radio Transceiver that has a similar role to a hub or switch - Enables computers near it to communicate with each other Application Architecture - Answer Way in which the functions of the application layer software, or larger software, are spread among the clients and servers in the network Data Communication - Answer Data computer information moved by electrical or optical systems Telecommunications - Answer Similar to data c...

Access Point - Answer a radio transceiver used on wireless LANs that enables the computers near it to communicate with each other and it also connects them into wired LANs. Application Architecture - Answer The way in which the functions of application layer software are spread among clients and servers in a network. Attenuation - Answer Loss of power in a signal as it travels from the sending device to the receiving device BN (Main Jobs) - Answer a larger, centr...

Network Circuits - Answer Wired & Wireless LANs each computer must be physically connected by ___ to the other computers in the network - Answer network circuits Wired LAN Cables - Answer 1. UTP (Unshielded twisted-pair) 2. STP (shielded twisted-pair) 3. Fiber-optic cable many LANs use ___ cable bc of its... - Answer UTP (unshielded twisted-pair), low cost STP - Answer Shielded Twisted-Pair STP is only used in - Answer special areas that prod...

acknowledgement (ACK) - Answer Short for acknowledgement, ACK is an answer given by another computer or network device indicating to another computer that it acknowledged the SYN/ACK or other request sent to it. Note: If the signal is not properly received an NAK is sent. Address Resolution - Answer To send a message, the sender must be able to translate the application layer address (or server name) of the destination into a network layer address and in turn translate that into...

LAN Components - Answer NIC, Network Server, access point, switch, network cable, client computer NIC - Answer The network interface card (NIC) is used to connect the computer to the network cable in a wired network and is one part of the physical layer connection among the computers in the network. In a wireless network, the NIC is a radio transmitter that sends and receives messages on a specific radio frequency. Network circuits - Answer Each computer must be physic...

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if a person has the genetic makeup Hh, AO, LeLe, sese, which of the following substance will be found in the secretions? a. A substance b. H substance c. Lea substance d. Leb substance - Answer c. Lea substance the following results were obtained when typing a patient's blood sample: Anti-A: 4+, Anti-B: 2+, A1 cells: 0, B cells: 4+ the laboratory scientist suspects that this is a case of an acquired B antigen. which of the following would support this suspicion? a. a positive...