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Theory of Constraints : 1) Identify the system's constraints 2) Decide how to exploit the system's constraints 3) Subordinate everything else to the above decision 4) Elevate the system's constraints 5) Do not allow inertia to cause a system constraint As ___________ decreases, Net Profit, Cash Flow, and Return on Investment increase. : inventory As ___________ increases, Net Profit, Cash Flow, and Return on Investment increase. : throughput 2 | P a g e As ________ decreases, Net ...

A Process View : Any activity or group of activities that takes one or more inputs, transforms them, and provides one or more outputs for its customers The Supply Chain View : Each activity in a process should add value to the preceding activities; waste and unnecessary cost should be eliminated. Supplier relationship process : A process that selects the suppliers of services, materials, and information and facilitates the timely and efficient flow of these items into the firm New se...

capacity : maximum rate of output of a process or a system capacity management consists of: : capacity planning constraint management capacity planning : long term econonomies/diseconomies of scale capacity timing and sizing strategies systematic approach constraint management : short term TOC 2 | P a g e identification/mgmt of bottlenecks product mix decisions using bottlenecks managing constraints in a line process output measures of capacity : high volume, standardized proc...

inventory management : the planning and controlling of inventories in order to meet the competitive priorities of the organization inventory : a stock of materials used to satisfy customer demand or to support the production of services or goods pressures for small inventories : -inventory holding cost -cost of capital -storage and handling costs -taxes -insurances -shrinkage pressure for large inventories 2 | P a g e : - customer service -ordering cost -setup cost -labor an...

A credit card-processing firm would be likely to list the following competitive priorities for its external customers: A. Concurrent engineering B. Mass customization C. Consistent quality D. Postponement : c Which of the following events from the twentieth century defines the history of operations and supply chain management? A. The invention of the assembly line for the Model T car by Henry Ford. 2 | P a g e B. Alfred Sloan's introduction of strategic planning for achievin...

Capacity : The max rate of output of a process or system What do long-term capacity plans involve? : Investments in new facilities and equip at the organizational level, and require top mgmt participation and approval bc they are not easily reversed When choosing a capacity strategy, what do managers need to consider? : How much of a cushion is needed for variable demand & should we expand capacity ahead of demand or wait until demand is more certain 2 ways capacity can be expressed :...

Break Even Analysis : Analysis to compare processes by finding the volume at which two different processes have equal total costs. pQ = F + cQ Break Even Quantity : The volume at which total revenues equal total costs. Variables for Break Even : Variable cost (c) The portion of the total cost that varies directly with volume of output. Fixed cost (F) The portion of the total cost that remains constant regardless of changes in levels of output. Quantity (Q) The number of customer...

Operations management : The systematic design, direction, and control of processes that transform inputs into services and products for internal, as well as external, customers Process : Any activity or group of activities that takes one or more inputs, transforms them, and provides one or more outputs for its customers Operation : A group of resources performing all or part of one or more processes Supply chain management : The synchronization of a firm's processes with those of its...

Big three areas chart : Finance--> Material and Service Input-->Operations--> Product and Service Outputs-->Marketing--> Sales revenue--> back to finance Finance : Acquires financial resources and capital for inputs Operations : Translates materials and services into outputs Marketing : Generates sales of outputs Support Functions : -Accounting 2 | P a g e -Information Systems -Human Resources -Engineering Process (Inputs-->Process-->Output) : Any activi...

Complementary products : when one demand goes up, so does the other Judgement methods : contextual knowledge gained through experience Causal methods : Use historical data and the relationships can be identified between the dependent and independent variable (s). Time series methods : Use historical information regarding only the dependent variable Time series methods examples : Simple moving average, exponential smoothing, trend patterns using regression method 2 | P a g e naive...

Finance : Acquires financial resources and capital for inputs Marketing : Generates sales of outputs Operations : Translates materials and services into outputs Process : Any activity or group of activities that takes one or more inputs, transforms them, and provides one or more outputs for its customers Operation : A group of resources performing all or part of one more processes 2 | P a g e Supply Chain : An interrelated series of processes within and across firms that produces ...

Finance : Acquires financial resources and capital for inputs Marketing : Generates sales of outputs Operations : Translates materials and services into outputs Process : Any activity or group of activities that takes one or more inputs, transforms them, and provides one or more outputs for its customers Operation : A group of resources performing all or part of one or more processes 2 | P a g e Supply Chain : An interrelated series of processes within and across firms that produc...

Definition of Quality according to Institute of Medicine : degree to which health services for individuals or populations increase the likelihood of desired health outcomes and are consistent with the current professional knowledge Donabedian conception of quality: : structure, process, outcomes structure according to Donabedian : quality of material, human resources and facilities. · Better trained human resources, more advanced equipment · Higher quality = higher structure proces...

Which of the following techniques is considered secondary research? -Conducting focus group -Observing the effect of subliminal messages on shoppers -Using Hoover's to determine what Walmart's profits were last quarter -Counting the number of times a speaker uses the word "utilize" in the transcript of a speech -Interviewing a subject matter expert : Using Hoover's to determine what Walmart's profits were last quarter "The Chicago Tribune pointed out that..." is an example of -...

The focal point of all marketing activities is : customers The marketing mix is known by what other name? : the four Ps Goods, services, or ideas offered in the exchange with customers are dealt with under the _____ category of the marketing mix : product Making the product available to the customer in the right quantities and locations when the customer wants them is the definition for which of these marketing mix variable? : place 2 | P a g e Many people equate advertising with m...

Elavil generic : amitriptyline amitriptyline brand : Elavil Pamelor generic : nortriptyline notriptyline brand : Pamelor Celexa generic : citalopram citalopram brand 2 | P a g e : Celexa Lexapro generic : escitalopram escitalopram brand : Lexapro Paxil generic : paroxetine paroxetine brand : Paxil Prozac generic : fluoxetine fluoxetine brand : Prozac Zoloft generic 3 | P a g e : sertraline sertraline brand : Zoloft Cymbalta generic : duloxetine duloxetine brand ...

Misidentifying the patient, which can lead to confusion of patients' samples and possible a wrong diagnosis and perhaps death, is considered : Negligence You are taking blood from a patient to do a glucose level, he asks if you think he might have diabetes mellitus, your best response is : Tell him that he should discuss this with his doctor, as he is better able to answer his questions. The breakdown of blood cells : hemolysis The shape of a normal red blood cell : biconcave disk ...

What is a Medical Laboratory Technician? : Monitor testing quality and consult with other members of the healthcare team Credentialing and professional organizations to know... : ASCP: American Society for Clinical Pathology ASCLS: American Society for Clinical Science NAACLS: National Accrediting Agency for Clinical Laboratory Science Individual Professional Recognition: : MLT MLS/MT/CLS Specialist Functions of the lab : It is not just for testing a patients specimen. There are hund...

hematocrit : the % of packed RBC (the ratio of the volume of red blood cells to the total volume of blood.) Medical Director/Pathologist : "the doc's doc"...responsible for lab...M.D. or PhD. (went to med school) Chief Technologist : - trained in lab technique, experienced B.S. or Master's... hires, staffs, budgets...may have business backgrounds Staff Tech/Area Supervisor : - does testing, reports to chief tech B.S. or A.S. with experience Lab tech/MLT : - brings in samples...p...

CLIA : Clinical Laboratory Improvement Amendments HIPAA (Health Insurance Portability and Accountability Act) : enacted in 1996 which requires that any results obtained for specimens from patients (including types of measurements being done) must be kept strictly confidential. CLIA 88 (Clinical Laboratory Improvement Act) : regulates laboratory testing The National Certifying Agency : grants professional certification to individuals An important responsibility for laboratories is : ...