Wgu c846 itil 4 Study guides, Class notes & Summaries

WGU C846 ITIL 4 Service Management - correct answer A set of specialized organizational capabilities for providing value to customers in the form of services. Value - correct answer The perceived benefits, usefulness, or importance of something. Customer - correct answer Defines the requirements for services. User - correct answer A person who uses the service. Sponsor - correct answer Authorizes budgets for services. Supplier - correct answer External partner who provides servic...

WGU C846 ITIL 4 Question and answers rated A+ 2023/2024Service Management - correct answer A set of specialized organizational capabilities for providing value to customers in the form of services. Value - correct answer The perceived benefits, usefulness, or importance of something. Customer - correct answer Defines the requirements for services. User - correct answer A person who uses the service. Sponsor - correct answer Authorizes budgets for services. Supplier - correct answe...

WGU C846 - ITIL 4 Foundation Sample Paper.*What is the effect of increased automation on the 'service desk' practice?* A. Greater ability to focus on customer experience when personal contact is needed B. Decrease in self-service incident logging and resolution C. Increased ability to focus on fixing technology instead of supporting people D. Elimination of the need to escalate incidents to support teams - correct answer A. Correct. Greater ability to focus on customer experienc...

ITIL 4 C846 WGU - Most important practices (19 questions)Most important practices - correct answer Continual Improvement - General Mgmt Practice Change Enablement - Service Mgmt Practice Incident Management - Service Mgmt Practice Problem Management - Service Mgmt Practice Service Desk - Service Mgmt Practice Service Level Management - Service Mgmt Practice Service Request Management - Service Mgmt Practice Practice - correct answer A set of organizational resources designed for perform...

ITIL 4 C846 WGU - Other examinable practices (Worth 5 questions)Information Security Management Practice - correct answer To protect the information needed by the organization to conduct its business Ensures appropriate levels of: - Confidentiality - Integrity - Availability - Authentication - Non-Repudiation Relationship Management practice - correct answer Establishes and nurtures linkes between organizations & stakeholders @ strategic & tactical levels. Makes sure we find the be...

WGU C846 Business of IT - ApplicationsITIL SVS - Service Value Chain - correct answer Flexible model for the creation, delivery, and continual improvement of services Service provision - correct answer Providing services Describe the nature, use, and interaction of the *guiding principles* - correct answer They can be used to guide organizations in their work as they adopt a service management approach and adapt ITIL guidance to their own specific needs and circumstances. The guiding princ...

ITIL 4 C846 WGU - The Service Value Chain (worth 2 Questions) The Service Value Chain - correct answer An operating model for service providers that covers all the key activities required to effectively manage products and services. Value Stream - correct answer A series of steps an organization undertakes to create and deliver products and services to consumers. These steps can be mapped to the SVC in any combnation E.g.: Handling of incidents or developing new applications PIEDOD ...

WGU C846 - ITIL 4 Foundation Sample Paper, Exam Review Questions and answers, VERIFIED. What is the effect of increased automation on the 'service desk' practice? A. Greater ability to focus on customer experience when personal contact is needed B. Decrease in self-service incident logging and resolution C. Increased ability to focus on fixing technology instead of supporting people D. Elimination of the need to escalate incidents to support teams A. Correct. Greater ability to...

WGU - C846 Information Technology Infrastructure Library (ITIL) - correct answer A framework designed to standardize the selection, planning, delivery, maintenance, and overall lifecycle of IT (information technology) services within a business. Service Management - correct answer A set of specialized organizational capabilities for providing VALUE to customers in the form of SERVICES. Value - correct answer The perceived benefits, usefulness, and importance of something. High Level Ro...

WGU C846 ITILITIL - correct answer Information Technology Infrastructure Library 5 Phases of ITIL Life cycle - correct answer Service Strategy Service Design Service Transition Service Organization CSI (Continual Service Improvement) 4 FUnctions - correct answer Service Desk, Technical Management, Application Management, IT Operations Management (includes operations control and facilities management) Service Strategy Objective - correct answer To transform Service Management into a ...