WGU C846 Business of IT - Applications(graded A+) already passed

WGU C846 Business of IT - ApplicationsITIL SVS - Service Value Chain - correct answer Flexible model for the creation, delivery, and continual improvement of services Service provision - correct answer Providing services Describe the nature, use, and interaction of the *guiding principles* - correct answer They can be used to guide organizations in their work as they adopt a service management approach and adapt ITIL guidance to their own specific needs and circumstances. The guiding principles encourage and support organizations in continual improvement at all levels. The service provider must understand what is truly of value to the service consumer. The service provider needs to know: - correct answer why the consumer uses the services what the services help them to do how the services help them achieve their goals the role of cost/financial consequences for the service consumer the risks involved for the service consumer. Name the 7 *Guiding Principles* - correct answer 1) Focus on value 2) Start where you are 3) Progress iteratively with feedback 4) Collaborate and promote visibility 5) Think and work holistically 6) Keep it simple and practical 7) Optimize and automate Focus on value - correct answer All activities conducted by the organization should link back, directly or indirectly, to value for itself, its customers, and other stakeholders. To apply the *focus on value* principle successfully, consider this advice: - correct answer - Know how service consumers use each service - Encourage a focus on value among all staff - Focus on value during normal operational activity as well as during improvement initiatives - Include focus on value in every step of any improvement initiative To apply the *start where you are* principle successfully, consider this advice: - correct answer - Look at what exists as objectively as possible, using the customer or the desired outcome as the starting point - When examples of successful practices or services are found in the current state, determine if and how these can be replicated or expanded upon to achieve the desired state - Apply your risk management skills - Recognize that sometimes nothing from the current state can be re-used Start where you are - correct answer Do not start from scratch and build something new without considering what is already available to be leveraged. The current state should be investigated and observed directly to make sure it is fully understood. Progress iteratively with feedback - correct answer Do not attempt to do everything at once. By organizing work into smaller, manageable sections that can be executed and completed in a timely manner, it is easier to maintain a sharper focus on each effort. Using feedback before, throughout, and after each iteration will ensure that actions are focused and appropriate, even if circumstances change. Well-constructed feedback mechanisms facilitate understanding of: - correct answer - end user and customer perception of the value created - the efficiency and effectiveness of value chain activities - the effectiveness of service governance as well as management controls - the interfaces between the organization and its partner and supplier network - the demand for products and services. To apply the *progress iteratively with feedback* principle successfully, consider this advice: - correct answer - Comprehend the whole, but do something - The ecosystem is constantly changing, so feedback is essential