WGU C846 ITIL questions with 100% correct answers

WGU C846 ITILITIL - correct answer Information Technology Infrastructure Library 5 Phases of ITIL Life cycle - correct answer Service Strategy Service Design Service Transition Service Organization CSI (Continual Service Improvement) 4 FUnctions - correct answer Service Desk, Technical Management, Application Management, IT Operations Management (includes operations control and facilities management) Service Strategy Objective - correct answer To transform Service Management into a strategic asset by providing guidance on what services to offer and to whom, how to create value for our customers, and how to differentiate ourselves from competing alternatives Service Strategy Processes - correct answer Strategy mgmt, Finance mgmt, Portfolio mgmt, Demand mgmt, Business Rlationship mgmt Service Design Objective - correct answer To design and develop services and processes for new services, improved services and improvements necessary to maintain value to customers over the lifecycle. Service Design Processes - correct answer Service Catalogue MGMT, Availability MGMT, Information Security MGMT, Service Level MGMT, Capacity MGMT, Supplier MGMT, Design Coordination, IT Service Continuity Five aspects of service design (STAPM) - correct answer Service Solutions, Tools, Architecture, Processes, Metrics, and Measurements SDP (Service Design Package) - correct answer Doc that's later used to help deploy/manage services in production. Service Design Four P's - correct answer People, Process, Products, and Partners Service Transition Objective - correct answer To plan and implement the deployment of all releases to create a new or improve and existing service, ensuring that the value to the business in achieved. To realize the plans from Service Design and release into operations successfull Service Transition Processes - correct answer Change management, service asset and configuration management, release and deployment management Service Operation Objective - correct answer To coordinate and carry-out day-to-day activities and processes to deliver and manage services at agreed levels, where the plans, designs, and optimizations are realized by the business. Service Operation Processes - correct answer Incident Management, Problem Management Event Management, Access Management, and Request Fulfillment CSI Objectives - correct answer To align IT services to changing business needs by identifying and implementing improvements to processes, services, activities and functions. CSI 7-Step Improvement Process - correct answer What Should you measure, what Can you measure, Gather the data, Process the data, Analyze the data, Present the data, Implement improvement. Strategy life cycle - correct answer This is considered the core of the life cycle management process Service - correct answer A means of delivering value to customers by facilitating Outcomes Customers want to achieve without the ownership of specific Costs and Risks.