Service cloud consultant Study guides, Class notes & Summaries
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EUC1501 ASSIGNMENT 1 FOR 2024
- Exam (elaborations) • 44 pages • 2024
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Question 1 Answer saved Marked out of 1.00 
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Question text You can avoid electronic waste by replacing devices every time a new version comes out. 
 
 
True False Question 2 Answer saved Marked out of 1.00 
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Question text Gerhard has to type a report about a class trip to the museum. Which of the following apps should he use to write the report? Select one: 
 
A. Presentation 
 
B. Spreadsheet 
 
C. Word processor 
 
D. Messaging Clear my choice Questio...
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SALESFORCE SERVICE CLOUD CONSULTANT EXAM 2024 WITH 100% CORRECT ANSWERS
- Exam (elaborations) • 102 pages • 2024
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A consultant is working on a Service Cloud implementation with a fixed budget and timeline. The analysis phase of the project has just been completed. Additional requirements were discovered that will result in the project exceeding timeline and budget constraints. What is the first step the consultant should take to address the issue? 
A. Adjust the dates in the project plan to account for the additional requirements and communicate the new timeline. 
B. Add development resources to the projec...
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Service Cloud Consultant - Practice Exam 2024 with 100% correct answers
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Support department is overwhelmed with emails from customers facing different kinds of undocumented issues that require troubleshooting. What is a solution that would help resolve complex issues quickly? Answer- Hire technical support agents to provide phone support to customers 
 
KCS is a methodology that focuses on utilizing knowledge to increase with self-service and improve operational efficiency. What does KCS strive to do in order to achieve these objectives? (2) Answer- 1. Create conte...
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My Copy - Salesforce Service Cloud Consultant exam questions and answers 2024
- Exam (elaborations) • 69 pages • 2024
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A consultant is working on a Service Cloud implementation with a fixed budget and timeline. The analysis phase of the project has just been completed. Additional requirements were discovered that will result in the project exceeding timeline and budget constraints. What is the first step the consultant should take to address the issue? 
A. Adjust the dates in the project plan to account for the additional requirements and communicate the new timeline. 
B. Add development resources to the project...
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Salesforce Service Cloud Consultant test practice with verified solutions
- Exam (elaborations) • 69 pages • 2024
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A consultant is working on a Service Cloud implementation with a fixed budget and timeline. The analysis phase of the project has just been completed. Additional requirements were discovered that will result in the project exceeding timeline and budget constraints. What is the first step the consultant should take to address the issue? 
A. Adjust the dates in the project plan to account for the additional requirements and communicate the new timeline. 
B. Add development resources to the project...
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Salesforce Service Cloud Consultant exam 2024 with 100% correct answers
- Exam (elaborations) • 51 pages • 2024
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A consultant is working on a Service Cloud implementation with a fixed budget and timeline. The analysis phase of the project has just been completed. Additional requirements were discovered that will result in the project exceeding timeline and budget constraints. What is the first step the consultant should take to address the issue? 
A. Adjust the dates in the project plan to account for the additional requirements and communicate the new timeline. 
B. Add development resources to the projec...
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SALESFORCE CERTIFIED SERVICE CLOUD CONSULTANT EXAM 2024 WITH 100% CORRECT ANSWERS
- Exam (elaborations) • 15 pages • 2024
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What are the key KCS goals? - correct answer Create content as a by product of solving the problem 
Evolve content based on demand and usage 
Develop a KB of collective experience to date 
Reward learning collaboration & sharing & improving 
 
What are the key KCS Principles? - correct answer Capture in the Workflow 
Structure for reuse 
Complete thoughts not sentences 
Search is creating 
Improve Just in Time article quality 
Double Loop Process (Solve & Evolve) 
KB includes knowledge that ...
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Service Cloud Consultant exam 2024 with 100% correct answers
- Exam (elaborations) • 19 pages • 2024
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self-service, case resolution, training correct answersBenefits of Implementing a Knowledge Base: 
1. Enables _____________ 
2. reduces ____________ ____________ time 
3. reduces agent ____________ time bc they can reference the knowledge base to acquire information 
 
conversion rate, cross-sell rate, up-sell rate correct answerstypical business drivers for a sales contact center 
(alphabetical order) 
 
technical support correct answerscompany is implementing entitlements to enforce SLAs on ca...
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Service Cloud Consultant - Practice Exam Questions with 100% correct answers 2024
- Exam (elaborations) • 24 pages • 2024
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Support department is overwhelmed with emails from customers facing different kinds of undocumented issues that require troubleshooting. What is a solution that would help resolve complex issues quickly? correct answersHire technical support agents to provide phone support to customers 
 
KCS is a methodology that focuses on utilizing knowledge to increase with self-service and improve operational efficiency. What does KCS strive to do in order to achieve these objectives? (2) correct answers1. ...
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Service Cloud Consultant exams with 100% correct answers
- Exam (elaborations) • 20 pages • 2024
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B. Financial Forecasting correct answersWhich one of the following is not a business challenge faced by a contact center? 
 
A. Employee Turnover 
B. Financial Forecasting 
C. Forecasting and Planning 
D. Business Continuity Planning 
E. Cost Management 
 
B. First call resolution 
C. Call quality correct answersBetter Call Us would like to analyze the factors which could help the call center improve customer satisfaction? choose 2 
 
A. Cost per call 
B. First call resolution 
C. call quality 
...
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Service Cloud Consultant - Practice Exam Questions and answers | 2024/25
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Service Cloud Consultant - Practice Exam Questions and answers | 2024/25
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