Itil practitioner Study guides, Class notes & Summaries

A set of recommendations was developed by UK Government's __________ in the 1980's. - Answer Central Computer and Telecommunications Agency (CCTA) - 1989-96 (ITIL v1) - 2006 (ITIL v2) - 2007 (ITIL v3 aka ITIL 2007 Edition) - 2011 (ITIL v3 aka ITIL 2011 Edition) - 2019 (ITIL v4) - Answer Versions of ITIL - Foundation - Practitioner - Intermediate - Expert - Master - Answer Certification levels within the ITIL v3 scheme - Foundation - Managing Professional - Strategic...

Which role is responsible for carrying out the activities of a process? A. Process owner B. Change manager C. Service manager D. Process practitioner - Answer- d Which process or function is responsible for monitoring activities and events in the IT infrastructure? A. Service level management B. IT operations management C. Capacity management D. Incident management - Answer- b Which of the following options is a hierarchy that is used in knowledge management? A. Wisdom - Inf...

Business of IT -- Applications -- C846, Test bank. Top Exam Questions and and answers, graded A+ ITIL 4 updates established _______________________________________ practices in the context of customer experience, value streams, and digital transformation. They also incorporate new methodologies, such as Lean, Agile, and DevOps - -IT service management (ITSM) ITIL (Information Technology Infrastructure Library) - -is a service management framework that offers a good-practice guidance appl...

WGU D336 ITIL Foundations - Practice Test 4 Questions And Answers WGU D336 ITIL Foundations - Practice Test 4 Questions And Answers WGU D336 ITIL Foundations - Practice Test 4 Questions And Answers

The 5 Certification Levels within the ITIL v3 Scheme - Answer • Foundation • Practitioner • Intermediate • Expert • Master The 4 Certification Levels within the ITIL v4 Scheme - Answer • Foundation • Managing Professional • Strategic Leader • Master Foundation Level - Answer is the entry level certification which offers you a general awareness of the key elements, concepts and terminology used in the ITIL service lifecycle, including the links between lifecyc...

ITIL stands for ________________________________ - Answer IT Infrastructure Library Four Benefits of ITSM - Answer Non-Proprietary Non-Perscriptive Good Practices Best Practices Five Types of ITIL Certifications - Answer Foundation Practitioner Intermediate Expert Master Three Features of A Service - Answer Achieves Customer Outcomes Reduce Cost Reduce Risk _____________ is the value offered by a service. Improves performance and constraint on performance - Answer ...

WGU C846 ITIL, Business of IT C846 Already Passed Complete the sentence by filling in the missing word: IT service management is important for organizations because businesses are ____________IT. dependent on Who developed ITIL? The U.K. Government Which service lifecycle stage is considered to be the core of the lifecycle? Strategy A service that delivers the basic outcomes desired by one or more customers (see enabling and enhancing services). Core Service Someone who buys goods or servic...

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