Service cloud consultant Study guides, Class notes & Summaries

Salesforce Service Cloud Exam Questions And Answers (Verified And Updated) Universal Containers recently deployed a Salesforce Knowledge implementation, but is looking to evaluate the quality of the articles being produced. What should the Consultant recommend to gather information on Knowledge article usefulness? A. Contact Salesforce to send a report on article efficacy. B. Send out a monthly survey to customers requesting feedback. C. Install Knowledge Base Dashboards and Reports AppEx...

Which business process are part of the global hr cloud service?(choose 4) a. Workforce modeling b. Workforce reputation management c. Benefits d. Workforce directory e. Core hr f. Time and labor a. Workforce modeling b. Workforce reputation management d. Workforce directory e. Core hr From navigator, the HR specialist has access to workforce structure. Which of the following can be further accessed using workforce structure?(Choose 2) a. Manage legal entity b. Manage person lookups ...

Service Cloud Consultant VERIFIED SOLUTIONS 100% PASS GUARANTEE Support department is overwhelmed with emails from customers facing different kinds of undocumented issues that require troubleshooting. What is a solution that would help resolve complex issues quickly? - ANSWER Hire technical support agents to provide phone support to customers KCS is a methodology that focuses on utilizing knowledge to increase with self-service and improve operational efficiency. What does KCS st...

Service Delivery Management (Services Role) Professionals focused on driving overall success. Project, Program, and Campaign management professionals Strategic Services (Services Role) connects customers with an agile team of digital marketing industry experts focused on developing custom, digital-centric, multi-channel marketing solutions to drive one-to-one interactions. Brainpower Read More Previous Play Next Rewind 10 seconds Move forward 10 seconds Unmute 0:00 / ...

Oracle HCM Cloud Global Human Resources Essentials Study The work areas available within the navigator menu and the springboard are determined based on the roles assigned to a user's security profile. True From navigator menu, the hr specialist has access to the person management work area. Which of the following can be further accessed using this work areas?(choose 2) a. Worker performance reviews b. Worker Employment c. Worker Personal Information d. Worker Benefit Information b. Wo...

D322 WGU Correct answers latest update System Administrator A person who is responsible for providing technical support for hardware and software issues end users encounter, such as log-in issues. Network Administrator A person who is responsible for designing, planning, setting up, and maintaining an organization's network. Database administrator A person who is responsible for installing and configuring databases. This position also fixes database errors and creates user account...

Oracle HCM Cloud Global Human Resources Essentials Study Which business process are part of the global hr cloud service?(choose 4) a. Workforce modeling b. Workforce reputation management c. Benefits d. Workforce directory e. Core hr f. Time and labor a. Workforce modeling b. Workforce reputation management d. Workforce directory e. Core hr From navigator, the HR specialist has access to workforce structure. Which of the following can be further accessed using workforce structure?(...

Oracle HCM Cloud Global Human Resources Essentials Study The work areas available within the navigator menu and the springboard are determined based on the roles assigned to a user's security profile. True From navigator menu, the hr specialist has access to the person management work area. Which of the following can be further accessed using this work areas?(choose 2) a. Worker performance reviews b. Worker Employment c. Worker Personal Information d. Worker Benefit Information b. Wo...

The Director of Sales at Cosmic Circle Financial informs you that there is a lot of cost incurred in relationship-building activities with the wrong contacts. Newly recruited sales agents often invest time and resources in connecting with contacts who might not have any ability to influence a sales deal. As a Salesforce Sales Cloud consultant, what could you do to help? Choose 2 answers. A. Recommend rolling out Account Contact Roles feature B. Recommend rolling out Contact Hierarchies featu...

Oracle HCM Cloud Global Human Resources Essentials Study Which business process are part of the global hr cloud service?(choose 4) a. Workforce modeling b. Workforce reputation management c. Benefits d. Workforce directory e. Core hr f. Time and labor a. Workforce modeling b. Workforce reputation management d. Workforce directory e. Core hr From navigator, the HR specialist has access to workforce structure. Which of the following can be further accessed using workforce structure?(...