HFT Study guides, Class notes & Summaries

Hospitality industry correct answers in intangible, taking care of the guest is most important, lodging and food service segments. -mangaging "moments of truth" occuring throughout the business operation History of hospitality correct answers began in the early days of civilization, the silk road, the roman world. in 1800s developed in Europe & america. -most famous hotel: Savoy in london Kemmons Williams correct answers made inexpensive hotels off the highway Millenials correct ans...

What are the religions of Japan? correct answers Japanese Buddhism and Shinto. A very small percent of the population is Christian. Shinto correct answers Early religion of Japan that focused on nature and considered the emperor to be a descendant of the sun goddess What are Shoguns? correct answers Term for military rulers in Japan prior to 1867 - A hereditary commander-in-chief in feudal Japan. Because of the military power concentrated in his hands and the consequent weakness of the ...

According to our textbook, what does "pineapple" stand for? correct answers Symbol of hospitality and a sign of friendliness, warmth, and cheer (p5) What is an experience? correct answers What is service? correct answers All actions and reactions that guests perceive they are purchasing What are the major characteristics of service (e.g., perishability, intangibility, inseperability)? correct answers Perishability: The limited lifetime of hospitality proucts; for example, last night...

Why Hospitality? (7 reasons) correct answers 1) Globalization 2) Huge Industry 3) Constant Growth 4) Dynamic 5) Impacts Everyone's Lives 6) Exciting and Super Cool!!! 7) Tremendous Career Opportunity What do you learn about when majoring in hospitality? correct answers Economics, accounting, finance, marketing, business communication, management, etc. Hospitality Management includes: correct answers Lodging, Food & beverage, hospitality law, marketing for hospitality, revenue manage...

T/F One of the first trainings that an employee goes through is the new hire orientation. correct answers true ____________ is an example of a non-mandatory benefit for employees. correct answers retirement plan In addition to understanding the laws, employers should be familiar with various agencies responsible for correct answers enforcement and compliance Treating employees as part of a group with the intent on increasing cohesiveness among employees is called correct answers team bu...

How did early people obtain food supply? What role did their immediate environment play? correct answers Hunting and gathering. Environment dictated what they ate and grew. Emmer (wheat) correct answers Originated from Palestine and harvested around 10,000 BCE. It was eaten in Syria by 9000 BCE Barley correct answers Became food crop in India around 7000 BCE Taro correct answers Cultivated crop in New Guinea by 7000 BCE Manioc correct answers Group of related tropical plants native t...

Independent restaurants "indies" correct answers -typically owned by one or more proprietors -involved in day-to-day operations of business -each functions independently -not affiliated with any national name or brand -offer the owner independence, creativity and flexibility -risks: not as popular, owners lack knowledge and expertise necessary for success, owners do not have cash flow to last several months before profit can be made Franchises correct answers -major driving force in th...

HFT 4295 Leadership & Strategic Management 2023 Questions and Answers with complete solution

What are the crops grown in the Apennine Mountains in Italy? correct answers - olive oil is produced from the plentiful olive trees grown on the side of the mountains (backbone of the entire peninsula) - citrus fruits and grapes are grown as well What occurred in the Colosseum in Rome? correct answers shows for the people in Rome, involving animals and people fighting against each other What are the religions in Italy? correct answers - roman catholic church - the Vatican has been the Po...

Moment of truth correct answers refers to anytime the guest comes in contact with anything or anyone that represents the operation; cannot be taken back or done over again Ambience or servicescape correct answers the landscape within which service is experienced has been used to describe the physical aspects of the setting that contribute to the guests' overall physical feel of the experience Service correct answers a type of product that is intangible, goods that are inseparable from the...