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Unit 4 Customer Service in Travel and Tourism

PEARSON (PEARSON)

Here are the best resources to pass Unit 4 Customer Service in Travel and Tourism. Find Unit 4 Customer Service in Travel and Tourism study guides, notes, assignments, and much more.

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Letter reply to a customers complaint

  • Letter reply to a customers complaint

  • Summary • 2 pages • 2022
  • The letter concerns an apology from a customer service agent. The letter includes how the organisation will make up for the issues the customer faced.
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UNIT 4 P1 Explain the importance of providing excellent customer service In travel and tourism organisations UNIT 4 P1 Explain the importance of providing excellent customer service In travel and tourism organisations

  • UNIT 4 P1 Explain the importance of providing excellent customer service In travel and tourism organisations

  • Presentation • 8 pages • 2020
  • UNIT 4 Customer Service P1 Explain the importance of providing excellent customer service In travel and tourism organisations
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BTEC Travel and Tourism Level 3 - Unit 4 P1/P2/M1/D1 (Customer service in Travel and Tourism)

  • BTEC Travel and Tourism Level 3 - Unit 4 P1/P2/M1/D1 (Customer service in Travel and Tourism)

  • Essay • 31 pages • 2020
  • This 31 page document for Travel and Tourism includes P1, P2, M1 and D1 for Unit 4, which includes a bibliography at the end. P1 explains the importance of providing excellent customer service in travel and tourism organisations, which is a PowerPoint. P2 describes the customer service provision in travel and tourism organisations to meet the individual needs of different type of customers and M1 assesses how customer service provision meets specific customers’ needs in travel and tourism,...
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P1 - Importance of customer service to an organisation

  • P1 - Importance of customer service to an organisation

  • Summary • 15 pages • 2022
  • Goes into detail concerning how organisations need good customer service and how it is important to them and to the customer and employee.
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Unit 4 - Customer Service in Travel and Tourism

  • Unit 4 - Customer Service in Travel and Tourism

  • Summary • 14 pages • 2021
  • Available in package deal
    • P2 UNIT 4 DESTINATION LEVEL
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P3 - Know the customer service skills required to meet customer service needs

  • P3 - Know the customer service skills required to meet customer service needs

  • Summary • 8 pages • 2022
  • Goes into detail about what employees need to know in order to keep customers happy. Such as communication skills, building rapport, how to listen to customers, meeting their needs and so on.
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Unit Four- Customer Service in Travel and Tourism

  • Unit Four- Customer Service in Travel and Tourism

  • Package deal • 6 items • 2021
  • I have completed the whole of the units, but some have got more than one document. To ensure that you are getting a fair price I have decided to bundle them. Please find use for my Unit 4, you will receive a distinction whilst maintaining your social life. It has all been EVed and IVed at Distinction.
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P2 - Describe customer service provision in travel and tourism organisations to meet the individuals needs of different types of customers

  • P2 - Describe customer service provision in travel and tourism organisations to meet the individuals needs of different types of customers

  • Summary • 4 pages • 2022
  • Goes into detail on how different organisations use different customer service skills to keep customers happy concerning their needs and wants.
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UNIT 4- CUSTOMER SERVICE- TRAVEL AND TOURISM

  • UNIT 4- CUSTOMER SERVICE- TRAVEL AND TOURISM

  • Summary • 2 pages • 2021
  • Available in package deal
    • TELEPHONE CONVERSATION FOR THE COMPLAINT THAT A CUSTOMER HAD ON THE CHOSEN ORGANISATION. DESTINATION LEVEL
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UNIT 4- CUSTOMER SERVICE

  • UNIT 4- CUSTOMER SERVICE

  • Package deal • 5 items • 2021
  • DESTINATION LEVEL
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