BTEC Travel and Tourism Level 3 - Unit 4 P1/P2/M1/D1 (Customer service in Travel and Tourism)
This 31 page document for Travel and Tourism includes P1, P2, M1 and D1 for Unit 4, which includes a bibliography at the end.
P1 explains the importance of providing excellent customer service in travel and tourism organisations, which is a PowerPoint.
P2 describes the customer service provision in travel and tourism organisations to meet the individual needs of different type of customers and M1 assesses how customer service provision meets specific customers’ needs in travel and tourism, which focuses on two organisations which are Emirates and Hilton Hotels.
D1 make recommendations for how a travel and tourism organisation can improve its customer service provision to meet customer’s needs, which is shown as a script. It makes recommendations for how the travel and tourism organisation can improve its customer service provision to meet customer’s needs. The selected organisation which I have selected is RyanAir, the low budget airline.