Cx survey dashboard Samenvattingen, Aantekeningen en Examens

ss24cxwb cx survey dashboard

SS24CXWB - CX Survey Dashboard Games and activities GRADED A+

CX Survey Dashboard

ss24cxwb cx survey dashboard GRADED A+

SS21CXWB - CX SURVEY DASHBOARD/20 QUESTIONS AND ANSWERS

SS22DCWB Welcome to Dealer CONNECT You can find vehicle What's New and Why Buys under which tab? - correct answer Product Info Where can you find help with social media resources? - correct answer Stellantis Digital Dealer Websites and Leads Where can you search for, enroll in and launch training courses on the Stellantis Performance Institute Learning Center? - correct answer My Learning Page In what section of the Network tab can you enroll in the MarketMaster program, a research se...

Who plays a role in creating a positive customer experience at your dealership? - Correct Answer Everyone Which CX Dashboard functionality helps sift through survey data? - Correct Answer Filters How do you opt-in to receive email notifications when new cases are generated? - Correct Answer Click the Profile icon in the left navigation panel to select your notification settings If the available resources and bonus materials do not provide the answers you seek, you should _______________...

How long after Stellantis receives the record of a Sales or Service visit will the customer receive their survey invitation? correct answers3 days A negative verbatim comment will __________ trigger a case correct answersNot- Always What should you do in the time between the close of the sale or completion of service and the CX Survey invitation being sent? correct answersFollow up with the customer to ensure their needs were met Hoe long does the CX Survey Dashboard retain survey di...

Where can you find the CX Survey Response Rate report? correct answersUnder Disposition Reporting Once a customer submits the CX Survey, the results are uploaded to the CX Survey Dashboard __________ correct answersnot - in 2 hours not - after 24 hours Which tool enables you to search through customers' verbatim comments? correct answersData Exploration A positive Net Promoter Score (NPS) means that your dealership has ______________. correct answersmore promoters than detractor...

Who plays a role in creating a positive customer experience at your dealership? correct answersEveryone Which CX Dashboard functionality helps sift through survey data? correct answersFilters How do you opt-in to receive email notifications when new cases are generated? correct answersClick the Profile icon in the left navigation panel to select your notification settings If the available resources and bonus materials do not provide the answers you seek, you should _________________....