cxexam24 cx dashboard exams with 100% correct answers 2024

Where can you find the CX Survey Response Rate report? correct answersUnder Disposition Reporting Once a customer submits the CX Survey, the results are uploaded to the CX Survey Dashboard __________ correct answersnot - in 2 hours not - after 24 hours Which tool enables you to search through customers' verbatim comments? correct answersData Exploration A positive Net Promoter Score (NPS) means that your dealership has ______________. correct answersmore promoters than detractors Once received, how long does a customer have to complete and submit the CX Survey? correct answers30 days How long does the CX Survey Dashboard retain survey disposition data? correct answersA rolling 90 days Which tool gives you easy access to the most frequently used reports? correct answersField Reporting Where can dealership personnel access the CX Survey Dashboard? correct answersDealerCONNECT Unintentionally forgetting to verify and update a customer's contact information during a Sales or Service visit could possibly be considered _________ survey interference. correct answersnot - severe indirect Which report provides more information about the status of your dealership's CX Survey invitations? correct answersnot -Customer Reponses Report not - Case Management Report Response Rate is calculated by dividing the number of completed survey responses by the ___________. correct answersnumber of surveys delivered How long after Stellantis receives the record of a Sales or Service visit will the customer receive their survey invitation? correct answers3 days