SS21CXWB - CXE exam with the correct answers 2024

Who plays a role in creating a positive customer experience at your dealership? correct answersEveryone Which CX Dashboard functionality helps sift through survey data? correct answersFilters How do you opt-in to receive email notifications when new cases are generated? correct answersClick the Profile icon in the left navigation panel to select your notification settings If the available resources and bonus materials do not provide the answers you seek, you should _________________. correct answerscontact the InMoment Dealer Help Desk The Net Promoter Score (NPS) is based on the responses to which question? correct answers"How likely are you to recommend this dealership to a friend, relative, or colleague?" The CX SSI and CX CSI __________ Scores are calculated at the dealership level to measure overall experience. correct answersIndex Regarding the CX Dashboard, which of the following will generally remain the same? correct answersBasic functionality A positive Net Promoter Score (NPS) means that your dealership has ___________________. correct answersmore promoters than detractors The large numbers at the top of the CX Dashboard homepage are the _________ Scores. correct answersCX Index Once a customer submits the survey, the results post to the CX Dashboard within ___________. correct answers1 to 2 hours After a case has been triggered, it is critical to contact the customer within __________. correct answers24 hours Unintentionally forgetting to verify and update a customer's contact information during a Sales or Service visit could possibly be considered ___________ survey interference. correct answersindirect