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Walmart pathways graduation test

Walmart Assessment

Walmart PTU Practice Exam

Asking questions about specific reasons why the customer is upset. Very Effective Highlighting reasons why the customer's concern is not right Very Ineffective Listening to and understanding how the customer feels about a situation. Very Effective Asking for a customer's ideas about how to best deal with the issue. Very Effective Referring the customer to a more experienced coworker. Very Effective Dropping small hints to let this coworker know his or her behavior is bothering you. Very ...

In 1991, Walmart became an international company when it opened a Sam's Club near Mexico City. Just two years later, Walmart international was created period since venturing into Mexico in 1991, Walmart international has grown somewhat erratically. During the 1990s, the retailer exported its big box, low price model, an approach the economy expected to be as successful in foreign markets as it was in the United states. Although Walmart has had success in several overseas markets, this succ...

How would you characterize the industry structure of discount retailing? : - low margins, bare bones, self service How favorable is the structure of this industry? Explain. : Favorable - Can operate on a bare bones level, customer self service as they are more informed. No need to to invest in a high quality atmosphere - Do not need to spend on employee training (can pay lower wages) Identify Walmart's early strategy and explain how/why it enabled Wal-Mart to be so successful in disco...

Adnexa : total orbit, includes the bony sockets, eyelids, muscles, lacrimal glands, fatty support tissues, and the globe itself. Eyelids : serve to protect and moisten the globe with tears produced by the lacrimal glands. Globe : The actual "eyeball" Vascular Tunic : Nourishing layer consisting of the iris, ciliary body, and the choroid Choroid : Provides nutrients to the retin

How big is Walmart? : 2.2 million employees, around 4,000 stores in the US, and customers spend $36+ and hour nationwide What is the mean by "the opening price point"? : Rock bottom, lowest price of that product in the product line How can you increase profits but not increase the price of you charge customers? : By increasing the value of the product but not the price. Another way would be cheaper labor What is meant by push/pull production? : Push production is when the manufactur...

Your new team is working hard, but they're all less experienced than you and don't complete their tasks as quickly. - correct answer Most: Reach out to your manager to discuss the situation. Try to find the best way to help the new associates. Least: Give your coworkers more time to figure out how to do the tasks. They probably just need more practice with what they've already learned. Your newest coworker is not as productive as other members of your team. You and your coworkers have to ...

You are working to finish an assigned task in order to meet your shift goal when a coworker urgently asks you for help with something you know a lot about. What would you be most and least likely to do? - correct answer Most - Stop working on your task and help your coworker. Least - Explain to your coworker that you can help because you have to finish what you've working on to meet your shift goal. A customer member tries to use a coupon that is only good for full-priced items to purcha...