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What are the three components of the hospitality industry? - ANS Lodging, recreation and food service Two ways of looking at Human Resources needed in our industry is to classify operations based on - ANS 1. The complexity of the product 2. The amount of service that is provided to the customers What's an example of a luxury hotel? - ANS Ritz Carlton The collective knowledge, skills, and abilities of an organization is defined as: - ANS Human capital...

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Title VII of the Civil Rights Act of 1964 makes it unlawful to discriminate in which of the following areas of employment? - ANS Recruiting, hiring, firing, promotions, or other employment related activities. Human Relations theory is a theory that states that satisfying the needs of employers is key to productivity . - ANS False The Hotel and restaurant industry depends on large numbers of people to fill ______, ________ jobs that have little interest and no perceived futu...

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GINA does which of the following - ANS A&C only; prohibits use of genetic information to discriminate in employment; requires confidentially of genetic information GINA - ANS GENETIC INFORMATION NONDISCRIMINATION ACT FMLA - ANS FAMILY MEDICAL LEAVE ACT FMLA allows for up to___ weeks of unpaid leave during any 12 month period - ANS 12 FMLA allows for leave to care for - ANS all of the above; family members, child, employee serious illness, elder...

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The hospitality industry consists of a combination of lodging, food, and recreation services Correct! - ANS True The U.S. government states that the hospitality industry is comprised of Lodging, foodservice, and recreation businesses that serve individuals and groups away from home. Lodging, foodservice, conventions, leisure, attractions, and travel businesses Tourism as an umbrella organization covering these industries A variety of industries offering products and services...

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Which of the following statements is NOT an essential task a manager should express when communicating his/her disciplinary process to his/her employees? - ANS Give examples of past employees that failed to abide by organizational policies The ombudsman appeals process: - ANS involves one person investigating complaints or listening to both sides of a case and attempting to mediate an acceptable solution. Discipline should mainly be used for correcting processes and to ...

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_____ is defined as the total skills, knowledge, and attributes of people in organizations - ANS Human capital The _____ in the number of applicants for jobs means that we can hire qualified people for _____ money - ANS increase, less The US governments states that the hospitality industry is comprised of - ANS lodging, foodservice, and recreation businesses that serve individuals and groups away from home the process of taking a tong term approach to HRM b...

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A flex style of management means: - ANS adjusting decisions and actions to the needs of the situation Human skills needed by a manager include: - ANS sensitivity to workers' personal needs. An approach to management that blends standardization, concern with people, and participative techniques is called: - ANS humanistic management. A poor work climate can cause: - ANS low productivity and fewer customers. When an employee has much commitmen...

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To determine staffing patterns, which of the following must a manager be aware of: - ANS Productivity and performance standards Which of the following does not illustrate a quality criterion for a task of a Hotel Front Desk Representative? - ANS Requests catering for all programs as requested Permanent employees are also known as what type of employees? - ANS Full-time employees What is the primary difference between career ladders and career lattices? - ANS ...

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Which of the following is NOT a method of data collection used during job analysis: - ANS Experiment To determine staffing patterns, which of the following must a manager be aware of: - ANS Productivity and performance standards Melanie is the Manager at Domino's Pizza on Charles Blvd. She is starting to determine how many guests are expected to visit the restaurant this upcoming weekend during the ECU vs. State home game. Which of the following should she consider befor...

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Exempt - ANS Those who are not covered by FLSA Non-exempt - ANS Those who are protected under FLSA. Paid hourly and entitled to overtime pay. Categories of Exempt level workers - ANS Executive, Administrative, Professional, Outside Scales, Highly Compensated Individuals, Computer Workers How many hours does a non-exempt employee have to work in order to get overtime? - ANS 40+ hours/week What is over time pay under FLSA? - ANS 1.5 times What...

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Features that set Six Sigma apart from previous quality-improvement initiatives include (A) A clear commitment to making decisions on the basis of assumptions and guesswork (B) Making a SIPOC (C) A clear focus on achieving measurable and quantifiable financial returns (D) An increased emphasis on strong and passionate Black Belts - ANS (C) A clear focus on achieving measurable and quantifiable financial returns The primary reason most companies implement Six Sigma is to (A) R...

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What is beta testing? - ANS Beta testing is the act of implementing a new idea, system, or product with a select group of people or processes in as controlled an environment as possible. What is the purpose of beta testing - ANS The purpose of beta testing is to reduce the risks and costs inherent in launching an unproven product or system to a widespread audience. What is 6 sigma? - ANS Six Sigma, or 6σ, is both a methodology for process improvement and a statisti...

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When a process has proven itself to function at a Six Sigma level this means there are less than _______ defects per million opportunities A. 1.7 B. 2.6 C. 3.4 D 10 - ANS 3.4 Six Sigma refers to a process whose output has at least 95% of the data points within 6 Standard Deviations from the Mean t/f - ANS False Training cost is 3000 and a project required an initial investment of 12,000. If the project yields monthly savings of 1800 beginning after 3 months, what is t...