Yellow Belt Exam Questions And Answers

When a process has proven itself to function at a Six Sigma level this means there are less than _______ defects per million opportunities A. 1.7 B. 2.6 C. 3.4 D 10 - ANS 3.4 Six Sigma refers to a process whose output has at least 95% of the data points within 6 Standard Deviations from the Mean t/f - ANS False Training cost is 3000 and a project required an initial investment of 12,000. If the project yields monthly savings of 1800 beginning after 3 months, what is the payback period in months (before money costs and taxes) A. 4.17 B 8.33 C 11.33 D 28.28 - ANS 11.33 The ROI for a project is a measurement metric that stands for Return on Investment and is one of the methods used to measure the success of a Lean Six Sigma project - ANS true The DMAIC approach to problem solving stands for Define, __________, Analyze, Improve and Control A Manage B Measure C Memorize D Manipulate - ANS Measure Voice of the Customer is a Lean Six Sigma technique to determine the _____________ attributes of a product or service A Desirable B Beneficial C Critical to Quality D Preferred - ANS Critical to Quality Benefits and working conditions would be primarily the concern of which of the following Voice of the Customer Voice of the Employee Voice of the Business Voice of the Process - ANS Voice of the Employee In the expression Y= f(Xn) Y, the output, is the ___________ and Xn, the inputs, are the _____________ variables A. independent, dependent B Individual multiple C Sole multiple D Dependent, independent - ANS dependent, independent When we assess the Voice of the Customer we are attempting to determine the gaps in our processes between what is and ___________ A. What isnt B What will make moneu C What will cost less D. What should be - ANS What should be Which of the following would likely not be CTQ for the purchase of a product Functionality Durability Dependability None - ANS None The Pareto Chart is a tool that displays data that typically follows what ration A 70:30 B 80:20 C 90:10 D 95:5 - ANS 80:20 Al bought a handheld GPS from his local electronics store. When he entered an address it would not function. For the manufacturer of the GPS this would be categorized as what type of cost? A. internal failure cost B prevention cost C external failure cost D Appraisal Cost - ANS external failure cost Which of the following is a method of expressing the concept that the outputs of a process are a function of all the inputs to the process A. Y= f(Xn) B RTY 90% C Yield= Effort D Flow= Demand - ANS Y= f(Xn) When we create a Process Map and want to depict an action step in the process we would use the _____________ symbol A. Diamond B. Circle C Ellipse D Rectangle - ANS Rectangle A belt has determined that the loan application does not need to be reviewed by accounting thereby improving the number of applications a loan processer can handle. According to Cost of Poor Quality definitions RTY improvement would be considered _____________ A. Downsizing savings B. Hard savings C Soft Savings D. Median saving - ANS Hard Savings t/f The following business case is constructed properly During most of 2008 Division 16 experienced a 4.2% product return rate versus a target of nearly no returns. This costs the company a whole bunch of money - ANS False The essence of lean is to concentrate effort on ________________________ while improving process flow to achieve speed and agility at lower cost A. Defect removal B. Removing Waste C. Overtime reduction D. Rework reduction - ANS removing waste As a belt created a process map he realized there were multiple departments involved in this process so he added a feature to the map called A. passing lanes B swim lanes C. Department Dividers D. Responsibility Paths - ANS swim lanes As we conceive and define a LSS project one of the overriding things we hope to accomplish is to reduce the _____________________ A. work force B. number of process steps C Inventory D cost of poor quality - ANS cost of poor quality the value chain is an organization is the sum total of all the processes which occur in the business to take inputs and turn them into customer desired outputs - ANS true