hft 2220 exam 3 Questions And Answers

Which of the following statements is NOT an essential task a manager should express when communicating his/her disciplinary process to his/her employees? - ANS Give examples of past employees that failed to abide by organizational policies The ombudsman appeals process: - ANS involves one person investigating complaints or listening to both sides of a case and attempting to mediate an acceptable solution. Discipline should mainly be used for correcting processes and to encourage desired conduct. - ANS True Turnover refers to a replacement cycle that occurs each time when a position is vacated and replaced with a new employee that must be hired and trained. - ANS True Which of the following practices cannot reduce turnover? - ANS Low levels of communication Which is NOT one of the purposes of a discharge interview? - ANS To talk about the option of rehiring and severance pay It is unnecessary to have to provide employees with adequate prior notice of formal performance evaluations. - ANS False Traditional approaches to discipline: - ANS are reactive in nature You are a human resources management consultant and you are trying to convince a hotel's general manager to be more careful in the way he handles discharges. Your STRONGEST argument would be that: - ANS failure to handle discharges properly could land the employer in court. Which of the following approaches focus more on the positive qualities in each employee? - ANS Preventive discipline Turnover is always a bad thing. - ANS False Which of the following statements is incorrect about "employment at will"? - ANS An "At Will" statement can protect employers from wrongful discharge lawsuit ____ puts emphasis on the positive qualities that can be found in each employee. It also focuses on the cause rather than the actions involved in the improper behavior. - ANS Preventative discipline Charles's hotel uses a popular approach to discipline. Charles has been coming in without his uniform recently. The first time he did so, his manager gave him what he called an "oral warning." The second time, the manager gave Charles a written warning and put a copy of it into Charles's file. The third time, Charles was given a one-day suspension without pay. The name of the approach Charles's hotel uses is: - ANS Progressive discipline A wise management consultant is encouraging the manager of a limited service hotel to make the most of exit interviews. "Exit interviews," he says, "in an exit interview system that is effective, take place: - ANS with employees who leave for any (either voluntary or involuntary) reason." Which of the following performance appraisal methods can be undermined by managers and employees setting easy-to-achieve goals? - ANS management-by-objectives method A ____ uses certain descriptors of undesired and desired behaviors in a checklist form. - ANS Behaviorally anchored rating scales method (BARS) Performance appraisals are an effective way to link rewards and punishment to performance when they are used as which of the following? - ANS The basis for compensation (e.g., merit pay) and promotion/demotion Developing a proactive program to protect your company from wrongful discharge should include which of the following statements? - ANS Adopt a strict code of ethics for your organization It is unnecessary to have job descriptions compiled early on in the employment period. - ANS False Alternative ranking method involves the direct comparison of employees to each other on each job criterion. - ANS False Preventative discipline is proactive in its approach, whereas the hot stove approach is reactive. - ANS True Extra-rater validity is when two or more raters are rating the performance of an employee and they agree on the same rating - ANS False