1
..................................................................................................................................................... 3
Lecture 1...................................................................................................................................... 3
Social role theory (Eagly, 1987)..............................................................................................4
Injunctive norms & descriptive norms (Cialdini et al., 1990)....................................................6
Role accumulation...................................................................................................................6
a. structural - functional approach...........................................................................................7
b. Symbolic - interactionist approach.......................................................................................7
Role identity theory (1978)......................................................................................................7
Role centrality......................................................................................................................... 9
Role salience........................................................................................................................... 9
The work-nonwork interface..................................................................................................10
Roles in the modern workplace.............................................................................................10
Lecture 2.................................................................................................................................... 11
Organization as a container...................................................................................................12
Constitutive model of communication (communication shapes organizations)......................12
Post-bureaucratic Organizations (Alvesson, 2004; Heide & Simmons, 2011).......................13
Engagement as a communication phenomenon....................................................................14
Coworkership........................................................................................................................ 14
Ambassador roles................................................................................................................. 15
1. Embodier...................................................................................................................... 15
2. Promotor....................................................................................................................... 15
3. Defender....................................................................................................................... 16
Information management roles..............................................................................................16
4. Informational scout.......................................................................................................16
5. Relationship builder......................................................................................................16
Internal communication of organization roles........................................................................16
6. Sensemaker.................................................................................................................. 16
7. Innovator....................................................................................................................... 17
8. Critic............................................................................................................................. 17
Lens theory........................................................................................................................... 17
Impression management (Debus et al., 2024).......................................................................18
Lecture 3.................................................................................................................................... 19
Post-bur. organizations......................................................................................................... 21
Boundaryless organizations..................................................................................................21
Protean career...................................................................................................................... 22
Role identity (Ashforth, 2000)................................................................................................22
Role transitions...................................................................................................................... 22
Inter = between; intra = within...........................................................................................22
4 psychological motives for a role transition(Ashforth)...........................................................23
Narrative................................................................................................................................ 24
Unfreeze → change → refreeze (Kurt Lewin)........................................................................24
Separation → liminality → incorporation (Arnold van Gennip)...............................................25
Organizational socialization...................................................................................................26
, 2
Remote onboarding............................................................................................................... 26
Lecture 4.................................................................................................................................... 28
Technostress & digital overload (Marsh et al., 2022).............................................................28
Objective demands vs perceived stress................................................................................29
Objective demands: the actual stressors..........................................................................29
Perceived stress (the psychological experience)..............................................................29
Technostress......................................................................................................................... 30
Dark Side Outcomes............................................................................................................. 30
Emotional labor & surface acting...........................................................................................30
1. Surface acting............................................................................................................... 31
2. Deep acting.................................................................................................................. 31
Why Surface Acting is More Costly: (Grandey & Melloy (2017).............................................32
1. Dissonance/Inauthenticity:............................................................................................32
2. Regulatory Depletion/ exhaustion :...............................................................................32
3. Detection:..................................................................................................................... 32
Boundary theory: integration vs segmentation.......................................................................33
Segmentors...................................................................................................................... 33
Integrators........................................................................................................................ 34
Boundary management tactics..............................................................................................34
a. Temporal...................................................................................................................... 34
b. Physical........................................................................................................................ 35
c. Behavioral..................................................................................................................... 35
d. Communicative............................................................................................................. 35
Lecture 5.................................................................................................................................... 37
Employee voice..................................................................................................................... 38
Social status.......................................................................................................................... 38
The dual pathway to status....................................................................................................38
The voice-status paradox......................................................................................................39
When is voice risky?.............................................................................................................. 39
When is voice rewarding?.....................................................................................................39
Structured silence.................................................................................................................. 40
Voice mechanisms ≠ genuine voice..................................................................................40
Discursive silencing.......................................................................................................... 40
Equality & inclusion gaps..................................................................................................40
Technology enables voice.....................................................................................................41
Technology silences voice.....................................................................................................41
Voice role conceptualization..................................................................................................42
The role theory logic (Biddle, 1979, 1986)........................................................................42
TEAM commitment............................................................................................................... 42
ORGANIZATIONAL commitment (conditional).....................................................................42
CAREER Commitment.......................................................................................................... 43
Organizational politics........................................................................................................... 43
Low politics....................................................................................................................... 43
High Politics...................................................................................................................... 43
, 3
Lecture 6.................................................................................................................................... 45
Organization control.............................................................................................................. 45
Direct control.................................................................................................................... 46
Technical control............................................................................................................... 46
Bureaucratic control.......................................................................................................... 47
Output control................................................................................................................... 47
Normative control.............................................................................................................. 48
Algorithmic management (AM)..............................................................................................48
Performance Management....................................................................................................49
Pay Determination................................................................................................................. 50
Phases of CC development: (CC = concertive control).........................................................51
How digital discipline works: 3 engines.................................................................................52
1. Group autonomy........................................................................................................... 52
2. Group identification.......................................................................................................52
3. Generative discipline....................................................................................................52
Lecture 7.................................................................................................................................... 55
Role crafting.......................................................................................................................... 55
Role innovation...................................................................................................................... 56
Forms of job crafting.............................................................................................................. 57
Task crafting..................................................................................................................... 57
Relational crafting............................................................................................................. 57
Cognitive crafting.............................................................................................................. 57
2 types of needs/crafting.......................................................................................................59
Avoidance......................................................................................................................... 59
Approach.......................................................................................................................... 59
Crafting across life domains (De Bloom)...............................................................................60
Spillover............................................................................................................................ 60
Compensation.................................................................................................................. 60
Conflict.............................................................................................................................. 60
AI is changing the workplace (Zhao et al., 2026)...................................................................63
Assistant AI....................................................................................................................... 63
Partner AI......................................................................................................................... 64
Leader AI.......................................................................................................................... 64
Lecture 1
Organization = groups that work together, collaborate to reach a goal
Organizations today are organized differently
, 4
E.g. Uber → they don’t really know each other within the organization
As soon as we have a shared goal → organization
E.g. save a person from drowning
And when the person is safe and out of the water → the organization
resolves
Role = a core set of behavioral expectations tied to a social group or category that
defines appropriate and permitted forms of behavior for group members. (Anglin et al.,
2022)
Roles I play → sister, friend, student, colleague, employee
→ roles sometimes clash
Social role theory (Eagly, 1987)
- Roles are culturally defined expectations within a social structure
..................................................................................................................................................... 3
Lecture 1...................................................................................................................................... 3
Social role theory (Eagly, 1987)..............................................................................................4
Injunctive norms & descriptive norms (Cialdini et al., 1990)....................................................6
Role accumulation...................................................................................................................6
a. structural - functional approach...........................................................................................7
b. Symbolic - interactionist approach.......................................................................................7
Role identity theory (1978)......................................................................................................7
Role centrality......................................................................................................................... 9
Role salience........................................................................................................................... 9
The work-nonwork interface..................................................................................................10
Roles in the modern workplace.............................................................................................10
Lecture 2.................................................................................................................................... 11
Organization as a container...................................................................................................12
Constitutive model of communication (communication shapes organizations)......................12
Post-bureaucratic Organizations (Alvesson, 2004; Heide & Simmons, 2011).......................13
Engagement as a communication phenomenon....................................................................14
Coworkership........................................................................................................................ 14
Ambassador roles................................................................................................................. 15
1. Embodier...................................................................................................................... 15
2. Promotor....................................................................................................................... 15
3. Defender....................................................................................................................... 16
Information management roles..............................................................................................16
4. Informational scout.......................................................................................................16
5. Relationship builder......................................................................................................16
Internal communication of organization roles........................................................................16
6. Sensemaker.................................................................................................................. 16
7. Innovator....................................................................................................................... 17
8. Critic............................................................................................................................. 17
Lens theory........................................................................................................................... 17
Impression management (Debus et al., 2024).......................................................................18
Lecture 3.................................................................................................................................... 19
Post-bur. organizations......................................................................................................... 21
Boundaryless organizations..................................................................................................21
Protean career...................................................................................................................... 22
Role identity (Ashforth, 2000)................................................................................................22
Role transitions...................................................................................................................... 22
Inter = between; intra = within...........................................................................................22
4 psychological motives for a role transition(Ashforth)...........................................................23
Narrative................................................................................................................................ 24
Unfreeze → change → refreeze (Kurt Lewin)........................................................................24
Separation → liminality → incorporation (Arnold van Gennip)...............................................25
Organizational socialization...................................................................................................26
, 2
Remote onboarding............................................................................................................... 26
Lecture 4.................................................................................................................................... 28
Technostress & digital overload (Marsh et al., 2022).............................................................28
Objective demands vs perceived stress................................................................................29
Objective demands: the actual stressors..........................................................................29
Perceived stress (the psychological experience)..............................................................29
Technostress......................................................................................................................... 30
Dark Side Outcomes............................................................................................................. 30
Emotional labor & surface acting...........................................................................................30
1. Surface acting............................................................................................................... 31
2. Deep acting.................................................................................................................. 31
Why Surface Acting is More Costly: (Grandey & Melloy (2017).............................................32
1. Dissonance/Inauthenticity:............................................................................................32
2. Regulatory Depletion/ exhaustion :...............................................................................32
3. Detection:..................................................................................................................... 32
Boundary theory: integration vs segmentation.......................................................................33
Segmentors...................................................................................................................... 33
Integrators........................................................................................................................ 34
Boundary management tactics..............................................................................................34
a. Temporal...................................................................................................................... 34
b. Physical........................................................................................................................ 35
c. Behavioral..................................................................................................................... 35
d. Communicative............................................................................................................. 35
Lecture 5.................................................................................................................................... 37
Employee voice..................................................................................................................... 38
Social status.......................................................................................................................... 38
The dual pathway to status....................................................................................................38
The voice-status paradox......................................................................................................39
When is voice risky?.............................................................................................................. 39
When is voice rewarding?.....................................................................................................39
Structured silence.................................................................................................................. 40
Voice mechanisms ≠ genuine voice..................................................................................40
Discursive silencing.......................................................................................................... 40
Equality & inclusion gaps..................................................................................................40
Technology enables voice.....................................................................................................41
Technology silences voice.....................................................................................................41
Voice role conceptualization..................................................................................................42
The role theory logic (Biddle, 1979, 1986)........................................................................42
TEAM commitment............................................................................................................... 42
ORGANIZATIONAL commitment (conditional).....................................................................42
CAREER Commitment.......................................................................................................... 43
Organizational politics........................................................................................................... 43
Low politics....................................................................................................................... 43
High Politics...................................................................................................................... 43
, 3
Lecture 6.................................................................................................................................... 45
Organization control.............................................................................................................. 45
Direct control.................................................................................................................... 46
Technical control............................................................................................................... 46
Bureaucratic control.......................................................................................................... 47
Output control................................................................................................................... 47
Normative control.............................................................................................................. 48
Algorithmic management (AM)..............................................................................................48
Performance Management....................................................................................................49
Pay Determination................................................................................................................. 50
Phases of CC development: (CC = concertive control).........................................................51
How digital discipline works: 3 engines.................................................................................52
1. Group autonomy........................................................................................................... 52
2. Group identification.......................................................................................................52
3. Generative discipline....................................................................................................52
Lecture 7.................................................................................................................................... 55
Role crafting.......................................................................................................................... 55
Role innovation...................................................................................................................... 56
Forms of job crafting.............................................................................................................. 57
Task crafting..................................................................................................................... 57
Relational crafting............................................................................................................. 57
Cognitive crafting.............................................................................................................. 57
2 types of needs/crafting.......................................................................................................59
Avoidance......................................................................................................................... 59
Approach.......................................................................................................................... 59
Crafting across life domains (De Bloom)...............................................................................60
Spillover............................................................................................................................ 60
Compensation.................................................................................................................. 60
Conflict.............................................................................................................................. 60
AI is changing the workplace (Zhao et al., 2026)...................................................................63
Assistant AI....................................................................................................................... 63
Partner AI......................................................................................................................... 64
Leader AI.......................................................................................................................... 64
Lecture 1
Organization = groups that work together, collaborate to reach a goal
Organizations today are organized differently
, 4
E.g. Uber → they don’t really know each other within the organization
As soon as we have a shared goal → organization
E.g. save a person from drowning
And when the person is safe and out of the water → the organization
resolves
Role = a core set of behavioral expectations tied to a social group or category that
defines appropriate and permitted forms of behavior for group members. (Anglin et al.,
2022)
Roles I play → sister, friend, student, colleague, employee
→ roles sometimes clash
Social role theory (Eagly, 1987)
- Roles are culturally defined expectations within a social structure
