Diploma a2 Samenvattingen, Notities en Examens

A1 Customer service in business • Definition of customer service. • Customer service roles and importance of teamwork. • Importance of following organisational rules and procedures. • Different approaches to customer service across industries need different skills and knowledge, such as: o retail shops selling tangible goods, need for detailed product knowledge and effective selling skills o offices, such as those offering a non-tangible service, either face-to-face with custome...

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A1 Recruitment of staff • Workforce planning: in a large 250+ staff business, e.g. retail, a production company or financial business, look at the reasons for recruiting new staff, such as: o growth of the business: locally, nationally, globally o changing job roles o systems change o filling new vacancies created by more space or product development o vacancies caused by leavers/turnover of staff o internal promotions o new office or branch and need for additional staff o seasonal f...

The second assignment of Unit 3 Using Social Media in Business

You work as a Communications Design Engineer for a consultancy firm. As an experienced employee, you have to create some training materials for its new trainee engineers as well as some refresher materials for its existing engineers. The company would also like you to look into all of the possible media transmission methods available for communication. They have asked you to remember that the company needs to communicate internally on site, between different sites within the Greater Manchester A...

Learning aim A: Understand concepts of nutritional health and characteristics of essential nutrients A1 Concepts of nutritional health • Healthy eating and a balanced diet, e.g. eatwell plate, main food groups. • Malnutrition, including under-nutrition, obesity. • Effects of food processing and preparation methods, including excessive salt and sugar content, additives. • Current nutritional issues and effects on health, including self-prescribed health supplements, genetically mo...

Samenvatting van het boek Marketing Kernstof van John Smal en Hans Vosmer, de 7e druk. Alle belangrijke begrippen en termen van alle hoofdstukken(1 t/m 29), die je moet kennen om je Marketing Nima A diploma te halen. Door deze samenvatting heb ik een 9,2 op het A1 deel en een 9 op het A2 deel behaald.