ENN1504 EXAM
PACK 2023
UPDATED
REVISION PACK
, Stuvia.com - The study-notes marketplace
TABLE OF CONTENTS
CHAPTER PAGE
OCT/NOV 2018 .................................................................................................................... 3 – 4
MAY/JUNE 2018……………………………………………………………………………..5-7
MAY/JUNE 2017………………………………………………………………………………7-11
MAY/JUNE 2016………………………………………………………………………………12-15.
NOTES ………………………………………………………………………………………..16-22
OCT/NOV2016…………………………………………………………………………………22-24
PAST EXAM PAPERS………………………………………………………………………..25-76
2
Downloaded by: zodwantsie99 |
Distribution of this document is illegal
, Stuvia.com - The study-notes marketplace
OCT/ NOV 2018
MEMO
QUESTION 1: MINUTES OF THE MEETING
4.3 Unfair competition from Debbie’s Digital Den.
The chairperson Ms Mandonsela initiated the meeting by requesting for a brief background of unfair
competition from Debbie’s Digital Den by Mr. Li. In respond to the request Mr. Li said that there was a
problem of which customers were offered unacceptable large discount that caused them Wired Works
to loose. Mr Shama said that the business will face difficulties and there was a possibility of them facing
problems which will hinder their business.
Mr Ngcobo proposed to focus on their own business and sell electronics that are quality and show
them that they are better than the completion. Ms Shama also agreed with Mr Ncgobo’s suggestion and
added that team work should be revised and also not to target on one market but instead focus on
quality in order to get more sales. Furthermore , Ms Mandonsela said that they should report their
predicaments to the Head office so that they could revise their policy on discounts. She added that
team work workshop as well as comparison of Debbie’s products and theirs should be done as a way of
convincing the customers that they were not into competition.
Mr Li also encouraged the staff members to work with the Head Office so that they provide new
brochures and advertisement. The chairperson advised Mr Li to schedule the workshop for the
following week. They all moved to the next agenda.
Chairperson : Ms Mandonsela
Secretary : Your name
Head of sales Department.
QUESTION 2 : MEMORANDUM
MEMORANDUM OF FREE ENTERPRISE.
To: All staff members
From: Human Resource Manager
Date: 1 May 2018
Subject: Mismanagement of funds , protest action and retrenchment of staff as well as closure of
company.
This memorandum saves to inform all the staff members of Free Enterprise company about the
negative publicity rumors of mismanagement of funds, protest action and retrenchment of staff as well
as the closure of the company.
3
Downloaded by: zodwantsie99 |
Distribution of this document is illegal
, Stuvia.com - The study-notes marketplace
Since the company is going through difficult times the staff members are advised not to react to the
information published on newspapers and televisions about mismanagement of funds. Furthermore, the
rumors spread about retrenchments are giving the company’s name a bad image. Most staff members
had worked with the company since it was established in 1987 , the trust and respect the management
had with the company should not be distorted by media rumors. Therefore the issue of protest action
about the company should be avoided and respect the company’s reputation.
All staff members are encouraged not to consider the media rumors since the matters are investigated
by the management . In addition , management guaranteed safety to all the staff members and the
company promised to be loyal, open as well as transparent.
The management encouraged the staff members to cooperate and work together .
From : Your name
Human Resource Manager ( Free Enterprise company)
MAY/ JUNE 2018
Question 1
4.1 Membership
MsLesego the chairperson initiated the meeting by giving a detailed report on fundraising campaign
which was aimed to recruit the youth. The report also showed success of R10 000 whichunfortunately
could not grant them membership . In addition MrMoodley said that workers showed commitments and
hard work but registration of membership failed totally.
MrsMoloi suggested that members should avoid personal and emotional responses but insteadfocuseson
learning experience and delegating tasks, avoiding members who absent themselves in order for them to
be granted membership. Furthermore she suggested long weekends outing activities of which families
4
Downloaded by: zodwantsie99 |
Distribution of this document is illegal
PACK 2023
UPDATED
REVISION PACK
, Stuvia.com - The study-notes marketplace
TABLE OF CONTENTS
CHAPTER PAGE
OCT/NOV 2018 .................................................................................................................... 3 – 4
MAY/JUNE 2018……………………………………………………………………………..5-7
MAY/JUNE 2017………………………………………………………………………………7-11
MAY/JUNE 2016………………………………………………………………………………12-15.
NOTES ………………………………………………………………………………………..16-22
OCT/NOV2016…………………………………………………………………………………22-24
PAST EXAM PAPERS………………………………………………………………………..25-76
2
Downloaded by: zodwantsie99 |
Distribution of this document is illegal
, Stuvia.com - The study-notes marketplace
OCT/ NOV 2018
MEMO
QUESTION 1: MINUTES OF THE MEETING
4.3 Unfair competition from Debbie’s Digital Den.
The chairperson Ms Mandonsela initiated the meeting by requesting for a brief background of unfair
competition from Debbie’s Digital Den by Mr. Li. In respond to the request Mr. Li said that there was a
problem of which customers were offered unacceptable large discount that caused them Wired Works
to loose. Mr Shama said that the business will face difficulties and there was a possibility of them facing
problems which will hinder their business.
Mr Ngcobo proposed to focus on their own business and sell electronics that are quality and show
them that they are better than the completion. Ms Shama also agreed with Mr Ncgobo’s suggestion and
added that team work should be revised and also not to target on one market but instead focus on
quality in order to get more sales. Furthermore , Ms Mandonsela said that they should report their
predicaments to the Head office so that they could revise their policy on discounts. She added that
team work workshop as well as comparison of Debbie’s products and theirs should be done as a way of
convincing the customers that they were not into competition.
Mr Li also encouraged the staff members to work with the Head Office so that they provide new
brochures and advertisement. The chairperson advised Mr Li to schedule the workshop for the
following week. They all moved to the next agenda.
Chairperson : Ms Mandonsela
Secretary : Your name
Head of sales Department.
QUESTION 2 : MEMORANDUM
MEMORANDUM OF FREE ENTERPRISE.
To: All staff members
From: Human Resource Manager
Date: 1 May 2018
Subject: Mismanagement of funds , protest action and retrenchment of staff as well as closure of
company.
This memorandum saves to inform all the staff members of Free Enterprise company about the
negative publicity rumors of mismanagement of funds, protest action and retrenchment of staff as well
as the closure of the company.
3
Downloaded by: zodwantsie99 |
Distribution of this document is illegal
, Stuvia.com - The study-notes marketplace
Since the company is going through difficult times the staff members are advised not to react to the
information published on newspapers and televisions about mismanagement of funds. Furthermore, the
rumors spread about retrenchments are giving the company’s name a bad image. Most staff members
had worked with the company since it was established in 1987 , the trust and respect the management
had with the company should not be distorted by media rumors. Therefore the issue of protest action
about the company should be avoided and respect the company’s reputation.
All staff members are encouraged not to consider the media rumors since the matters are investigated
by the management . In addition , management guaranteed safety to all the staff members and the
company promised to be loyal, open as well as transparent.
The management encouraged the staff members to cooperate and work together .
From : Your name
Human Resource Manager ( Free Enterprise company)
MAY/ JUNE 2018
Question 1
4.1 Membership
MsLesego the chairperson initiated the meeting by giving a detailed report on fundraising campaign
which was aimed to recruit the youth. The report also showed success of R10 000 whichunfortunately
could not grant them membership . In addition MrMoodley said that workers showed commitments and
hard work but registration of membership failed totally.
MrsMoloi suggested that members should avoid personal and emotional responses but insteadfocuseson
learning experience and delegating tasks, avoiding members who absent themselves in order for them to
be granted membership. Furthermore she suggested long weekends outing activities of which families
4
Downloaded by: zodwantsie99 |
Distribution of this document is illegal
