STUEDDY

Chapter 1 Noncommercial operations o Schools o Hospitals o Military o Nursing homes. Hotel sales and marketing department responsible for attracting guests to the property, making group bookings, and handling convention services. o Often involved with advertising and public relations. Revenue and support centers helps managers organize their planning and effectively operate each service outlet. Multi-unit organizations popular because they provide brand recognition. o Opportunity...

Does the workplace culture at each property in your organization need to be the same? No, it behooves an organization to allow the workplace culture to be different at different properties. What is a good way to reinforce your culture among new and existing employees? Make sure your actions convey that you value and respect all employees. What is one of the most important steps in creating a positive workplace culture? Hiring employees who seem to be a good fit with your existing culture...

What is the first service opportunity for CVB's?When leisure visitors "bite on the promotional hook" offered through the bureau's marketing efforts. Who should answer a CVB's telephones?The "director of first impressions"- someone with a cheery disposition who loves to help others and solve problems. They ideally know the destination well but when forced to choose, go for the attitude. What should a CVB website offer the leisure visitor?provide all available information about th...

Back of the houseThe functional areas of a hotel in which staff have little or no direct guest contact, such as the engineering, accounting, and human resources divisions clefs d'orthe international association of concierges; the title "concierge" technically applies only to members of Les Clefs D'Or compressed work schedulean adaption of full-time work hours that enables an employee to work the equivalent of a standard workweek in fewer than the traditional five days essential func...

All of the following are resources available to supervisors except: A. Time B. Organizational goals C. Materials D. PeopleOrganizational goals Which of the following management principles may be violated when food servers are also responsible meeting and greeting guests and bussing their own tables? A. Division of labor B. Unity or command C. Organizational hierarchy D. Matchingdivision of labor Lucy, a housekeeping supervisor, complained to her boss when the front office manager let...

Which of the following would be classified as a noncommercial food service operation? a. a snack bar located in an airport terminal b. a meal program at a college or university c. a concession stand at a sports facility d. an upscale, fine dining facility at a resortb. a meal program at a college or university Which of the following would be classified as a commercial food service operation? a. meals prepared and served in a nursing home b. a lunch program offered by a local school syst...

Which of the following statements about hotel food and beverage operations is TRUE? a. Hotel marketing efforts focus exclusively on attracting hotel guests to dine at the property's food and beverage outlets. b. Room service is typically the most profitable food service operation in a hotel. c. The restaurant manager in a hotel has greater decision-making powers than a manager of a freestanding restaurant. d. Catering responsibilities in a hotel are generally a function of the marketing...

economy, mid-market and luxury what are the three basic service level categories of hotels? housekeeping labor expense may be higher for suite hotels than for other properties in the midrange service category which of the following is true? organizational chart which of the following is most likely to change of the general manager restructures the management team and changes reporting relationships among departments? food and beverage department which of the following hotel departments is ...

Why is it important that you, a hospitality student or professional, study accounting? As a user of financial information, you need to know how the information is processed and how reports are prepared. The fundamental purpose of accounting is to: provide accurate, useful, and timely financial information. The fundamental accounting equation is: assets = liabilities + equity In the double-entry system of accounting: equal dollar amounts of debits and credits must be entered for each b...

Which of the following statements best describes employee empowerment? Employee empowerment gives employees the authority to make on-the-spot decisions to respond to guest needs-decisions that used to be made only by managers. When an inquiry call is received by the sales department: It's important to listen and ask questions to determine the caller's needs. Having employees spend a night as "guests" in the property is an effective way of: increasing the product knowledge of employ...