Marketing and Sales AHLEI 2024/2025 updated Questions And Answers 100% correct Verified

Which of the following statements best describes employee empowerment? Employee empowerment gives employees the authority to make on-the-spot decisions to respond to guest needs-decisions that used to be made only by managers. When an inquiry call is received by the sales department: It's important to listen and ask questions to determine the caller's needs. Having employees spend a night as "guests" in the property is an effective way of: increasing the product knowledge of employees Most properties pay a new salesperson ________for the first six to twelve months on the job. straight salary In which of the following types of telephone sales calls does a salesperson attempt to gather information and learn the names of decision-makers? a prospect call Which of the following statements about determining marketing objectives is true? Objectives for each market segment and revenue center should be measurable. Mick is responsible for evaluating the brand identity of a chain and recommending ways to Increase the value of the brand. For which of the following components of a hospitality marketing mix is Mick responsible? product service mix