Jackline98

Why it is dangerous to put goals on KCS activities or over emphasize the leading indicators. - Correct Answer ️️They do not correlate to value They are easy to manipulate Corrupts the knowledge base Examples of lagging indicators for customer support. - Correct Answer ️️Success with self service AQIPAR Value creation indicators for individuals Communication and effectiveness indicators WIIFM indicators

What is the primary purpose of knowledge monitoring? a. Create a knowledge quality index. b. Ensure that the process is being followed c. Identify and eliminate redundancy d. Improve the skills of the analysts - Correct Answer ️️d (Improve the skills of the analysts) What are three key components of the visibility matrix? a. Audience, Knowledge State, Access Rights b. Audience, Knowledge State, Reuse Counter c. Audience, Reuse Counter, Access Rights d. Knowledge State, Reuse Counte...

The content linked is in the context of the audience being served. Which are two criteria that must be met before setting Article Confidence to Validated? - Correct Answer ️️The article complies with the Content Standard. The knowledge worker has confidence in the resolution. Why is capturing a requestor's context important? - Correct Answer ️️It helps other requestors find the content when searching. How do search words and phrases contribute to the overall KCS process? - Cor...

Which KCS role is responsible for monitoring processes and mentoring people? - Correct Answer ️️KCS coach What are three components of the visibility matrix? - Correct Answer ️️Audience Knowledge state Access rights What is the first phases of the six step KCS adoption process? - Correct Answer ️️Assess the current state The problem and the resolution are two components of a solution. What is the 3rd? - Correct Answer ️️Environment What is a benefit of structure for reu...

Define "Partner" visibility - Correct Answer ️️Someone who is not an employee but acts as a trusted extension of the organization. Define "Customer" visibility - Correct Answer ️️Customers or users of our products or services . These articles typically are made accessible via a web-based self-service portal for registered users. Define "public" visibility - Correct Answer ️️The KCS article is intended for anyone unidentified in the public domain. A common pra...

In the textbook, a detailed analysis by Abbott indicated that their indirect emissions were about ________ times their direct emissions. A) 1 to 5 B) 6 to 14 C) 15 to 19 D) 20 to 22 - Correct Answer ️️B The disadvantage of using a(n) ________ measure is that a drop in supply chain sales and production (for example in a downturn) will show an improved absolute measure of energy consumption even though the company may not have changed anything. A) scope B) relativeC) absolute D) st...

What is a task force? - Correct Answer ️️a temporary team formed to solve a problem, realize an opportunity, or design a product or service ________ provides an explanation of why people belong to informal groups. - Correct Answer ️️social identity theory According to social identity theory, which of the following is true? - Correct Answer ️️People define themselves by their group affiliations What are process losses? - Correct Answer ️️resources expended on team develop...

KCS Contributor - Correct Answer ️️Creates, modifies, and reviews articles for publishing to a defined audience. KCS Council - Correct Answer ️️A cross-functional group that meets on a regular basis providing a forum for the continued improvement to the content standard, workflow, technology integration, and feedback systems. Early in the adoption process, they are focused on the implementation activities. Later on the journey, they are focused on continuous improvement. KCS Publ...

What happens in the post processing stage? - Correct Answer ️ ️Threat DB is updated to deliver immediate cloud effect and policy enforcement rules. AI-Driven Quarantine Effect of Cloud Sandbox: - Correct Answer ️ ️An AI-driven malware prevention engine intelligently identifies, quarantines, and prevents unknown or suspicious threats inline using advanced AI/ML without rescanning benign files. What is Command and Control technique? - Correct Answer ️ ️A technique used by attac...

Which user group typically requires special Cloud Sandbox policies for EXE files? a) Marketing team b) Sales team c) IT help desk d) Finance department - Correct Answer ️️c) IT help desk What is the primary purpose of the Cloud Effect in Sandbox workflow? a) To check file hash against blacklists b) To perform dynamic analysis c) To create new signaturesd) To encrypt files - Correct Answer ️️a) To check file hash against blacklists