- Study guides, Class notes & Summaries

Zendesk Support Admin Certification EXAM Questions & Answers | 100% Verified solutions |Questions with Correct Answers 2025 latest update!!

4.0

(1)

12 pages

Written in 2025/2026

Grade A+

TheMastermind

What is a View? - Answer-Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Answer-Areas inside tickets to add in more contextual information about the customer. What are Events? - Answer-Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Answer-Enable agents to update tickets with scripted answers based on predefined actions/events. What are the 3 types of Busines...

-

9 pages

Written in 2023/2024

Grade A+

Brainarium

Zendesk Support Admin Certification Exam Package Deal 2026&Sol;2027Zendesk Support Admin Certification Exam Package Deal 2026&Sol;2027Zendesk Support Admin Certification Exam Package Deal 2026&Sol;2027Zendesk Support Admin Certification Exam Package Deal 2026&Sol;2027Zendesk Support Admin Certification Exam Package Deal 2026&Sol;2027Zendesk Support Admin Certific

-

5 items

papersmaster01

What is a View? - ANSWERSGroup tickets based on criteria that the Admin defines. What are Ticket Fields? - ANSWERSAreas inside tickets to add in more contextual information about the customer. What are Events? - ANSWERSArea in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - ANSWERSEnable agents to update tickets with scripted answers based on predefined actions/events. What are the 3 types of Bu...

-

8 pages

Written in 2025/2026

Grade A

papersmaster01

Zendesk Support Admin Certification &Newline;2026 Certification Study Pack With &Newline;Solved Answers

-

19 pages

Written in 2025/2026

Grade A+

FocusFile7

Zendesk Support Admin Certification &Newline;2026 Comprehensive Review Guide Q&Amp;A

-

43 pages

Written in 2025/2026

Grade A+

FocusFile7

Zendesk Support Admin Certification &Newline;2026 Full Practice Exam With Verified &Newline;Solutions

-

6 pages

Written in 2025/2026

Grade A+

FocusFile7

Zendesk Support Admin Certification &Newline;2026 Updated Exam Prep Questions And &Newline;Answers

-

35 pages

Written in 2025/2026

Grade A+

FocusFile7

Zendesk Packaged Exams&Excl;&Excl;

-

10 items

Easton

Zendesk Support Admin Certification Exam Latest Update With 100&Percnt; Verified Solutions&Excl;&Excl;&Period;&Period;&Period;

-

8 pages

Written in 2025/2026

Grade A+

Easton

ZENDESK Bundled Exam Questions WITH CORRECT Answers

-

16 items

STANFORDGRADESS

ZENDESK SUPPORT ADMIN CERTIFICATION EXAM VERIFIED QUESTIONS AND 100% CORRECT ANSWERS What is a View? - ANSWER-Group tickets based on criteria that the Admin defines. What are Ticket Fields? - ANSWER-Areas inside tickets to add in more contextual information about the customer. What are Events? - ANSWER-Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - ANSWER-Enable agents to update tickets with scr...

-

10 pages

Written in 2025/2026

Grade A+

ClassTeacher

Zendesk Support Admin Certification| Questions with correct Answers (A+ GRADED 100% VERIFIED) 2025/2026

-

8 pages

Written in 2025/2026

Grade A+

gradepapers465

Zendesk Support Admin Certification EXAM (2025 LATEST UPDATE) Questions & Answers | 100% Verified solutions |Questions with Correct Answers |Graded A+

-

16 pages

Written in 2025/2026

Grade A+

PrepPulse1

Zendesk Support Admin Certification Exam 2025 With 100&Percnt; Verified Questions And Expert Solutions‖ Guaranteed Value And Success&Period;

-

14 pages

Written in 2024/2025

Grade A+

Nelly003

Zendesk Support Admin Certification &Newline;Exam 2025 With 100&Percnt; Verified Questions &Newline;And Expert Solutions‖ Guaranteed &Newline;Value And Success&Period;

-

16 pages

Written in 2024/2025

Grade A+

Savvynurse

Zendesk Support Admin Certification UPDATED ACTUAL Questions and CORRECT Answers What is a View? - CORRECT ANSWER- Group tickets based on criteria that the Admin defines. What are Ticket Fields? - CORRECT ANSWER- Areas inside tickets to add in more contextual information about the customer. What are Events? - CORRECT ANSWER- Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle.

-

10 pages

Written in 2024/2025

Grade A+

STANFORDGRADESS

Zendesk Support Admin Certification Exam Questions and Answers (Latest Update 2025)

-

22 pages

Written in 2024/2025

Grade A+

Allivia

Zendesk Support Admin Certification UPDATED Exam Questions and CORRECT Answers What is a View? - Correct ANSWER- Group tickets based on criteria that the Admin defines. What are Ticket Fields? - Correct ANSWER- Areas inside tickets to add in more contextual information about the customer. What are Events? - Correct ANSWER- Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? - Correct ANSWER- En...

-

8 pages

Written in 2023/2024

Grade A+

STANFORDGRADESS

Zendesk Support Admin Certification Exam &Newline;Verified Questions And 100&Percnt; Correct &Newline;Answers&Period; &Newline; &Newline;Zendesk Support Admin Certification Exam &Newline;Verified Questions And 100&Percnt; Correct &Newline;Answers&Period; &Newline; &Newline;Zendesk Support Admin Certification Exam &Newline;Verified Questions And 100&Percnt; Correct &Newline;Answers&Period;

-

10 pages

Written in 2023/2024

Grade A+

Savvynurse

What is a View? correct answers Group tickets based on criteria that the Admin defines. What are Ticket Fields? correct answers Areas inside tickets to add in more contextual information about the customer. What are Events? correct answers Area in the ticket interface where agents can get a clearer view of all the updates that occurred during the ticket lifecycle. What is a Macro? correct answers Enable agents to update tickets with scripted answers based on predefined actions/events. ...

-

8 pages

Written in 2023/2024

Grade A+

SirAnton