Study guides, Class notes & Summaries

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C215 WGU Operations Mgmt- Post Exam correctly answered 2022Demand-Based Options includes two reactive options and one proactive option Reactive option the operations department uses inventories and back orders to react to demand fluctuations Proactive option marketing tries to shift the demand patterns to minimize demand fluctuations Capacity-Based Options changes output capacity to meet demand finished goods inventory used to absorb demand fluctuations; allows y...

C215 WGU OPERATIONS MANAGEMENT POST EXAM LATEST EDITION 2023/2024 Demand-Based Options - CORRECT ANSWER-includes two reactive options and one proactive option Reactive option - CORRECT ANSWER-the operations department uses inventories and back orders to react to demand fluctuations Proactive option - CORRECT ANSWER-marketing tries to shift the demand patterns to minimize demand fluctuations Capacity-Based Options - CORRECT ANSWER-changes output capacity to meet demand finished good...

Total Quality Management (TQM) - ANSWER An integrated effort design to improve quality performance at every level of the organization. Customer-defined quality - ANSWER The meaning of quality as defined by the customer. Conformance to specifications - ANSWER How will a product or service meets the targets and tolerance is determined by its designers. fitness for use - ANSWER A definition of quality that evaluates have all the product performs for its intended use. Value for price pai...

Total Quality Management (TQM) Philosophy - ANSWER 1. customer focus 2. continuous improvement 3. employee empowerment 4. use of quality tools 5. product design 6. process management 7. managing supplier quality Process Capability Index (Cpk) - ANSWER Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of Cpk, the improved is the ability of the process to complete its necessities. Uses both the process variability and the proc...

ABC Classification - ANSWER a method for determining level of control and frequency of review of inventory items Acceptable Quality Level (AQL) - ANSWER The small percentage of defects that consumers are willing to accept. Acceptable Sampling - ANSWER The process of randomly inspecting a sample of goods and deciding whether to accept the entire lot based on the results Action Bucket - ANSWER The current time period Action Notices - ANSWER Output from an MRP system that identifie...

appraisal costs - ANSWER Costs incurred in the process of uncovering defects Benchmarking - ANSWER Studying the business practices of other companies for purposes of comparison Cause-and-effect diagrams - ANSWER A chart that identifies potential causes of particular quality problems. Checklist - ANSWER A list of common defects and the number of observed occurrences of these defects Conformance to specifications - ANSWER How well a product o service meets the targets and tolerances de...

Fitness for use - ANSWER How well the product performs for its intended use Support Services - ANSWER quality defined in terms of the support provided after the product or service is purchased Value for Price Paid - ANSWER Evaluation of usefulness vs. price paid Psychological Criteria - ANSWER Focuses on judgmental evaluations of what constitutes product or service excellence. 14 Points for Quality Improvement - ANSWER Created (by Deming) to guide companies in quality improvement str...

Which definition is used for quality evaluates how well a product performs its intended function? -Statistical Quality Control Charts -Fitness quality for use -Product design quality -14 points for quality improvement - ANSWER Fitness for use Which total quality management (TQM) process was developed to stress management's responsibility for quality? -Statistical Quality Control Charts -Fitness quality for use -Product design quality -14 points for quality improvement - ANSWER ...

Advertising revenue model - ANSWER Provides users with information on services and products and provides an opportunity for suppliers to advertise Affiliate revenue model - ANSWER Companies receive a referral fee for directing business to an affiliate Appraisal cost - ANSWER The cost associated with uncovering defects Automated order entry systems - ANSWER A method using telephone models to send digital orders to suppliers. Backwards integration - ANSWER Owning or controlling so...

Total Quality Management (TQM) Philosophy - ANSWER 1. customer focus 2. continuous improvement 3. employee empowerment 4. use of quality tools 5. product design 6. process management 7. managing supplier quality Process Capability Index (Cpk) - ANSWER Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of Cpk, the improved is the ability of the process to complete its necessities. Six Sigma - ANSWER A disciplined, data-dri...