- Study guides, Class notes & Summaries

What do EEO--1 reports outline? - correct answer the number of women and minority employees in various job categories within a company What is the intent of affirmative action programs? - correct answer ensuring that members of a protected group or class receive treatment that will help overcome past discriminatory practices in the workplace What age of employees does the Age Discrimination in Employment Act protect? - c...

-

10 pages

Written in 2024/2025

Grade A+

RealGrades

systems approach - correct answer Made up of three parts emerged in the 1950s to describe a more analytical approach to management and problem solving Systems philosophy - correct answer View things as systems, interacting components working within an environment to fulfill some purpose Systems analysis - correct answer problem-solving approach, diagramming, making the system visible ...

-

17 pages

Written in 2024/2025

Grade A+

RealGrades

The theory of constraints principles outlined are NOT applicable to what type of processes? A. large service processes B. large manufacturing processes C. large hospital processes D. TOC is applicable to all of the above processes. - correct answer TOC is applicable to all of the above processes. Throughput time is defined as - correct answer the total elapsed time from the start to the finish of a job being processed a...

-

8 pages

Written in 2024/2025

Grade A+

RealGrades

P's of marketing - correct answer Product, place, promotion, pricing (All of the above) Based on class discussion there are how many P's of Marketing in hospitality - correct answer 6 Which of the following is NOT a criteria in developing site selection criteria? a) Size of the event b) Suitability c) Location d) Availability e) ALL OF THE ABOVE - correct answer All of the a...

-

9 pages

Written in 2024/2025

Grade A+

RealGrades

Which of the following is an optional component of a guest reservation? - correct answer Estimated time of arrival All of the following are true about a guest history database EXCEPT? - correct answer Only the hotel entering the information can access it Which reservation code guarantees the guest's room will be held regardless of arrival time? - correct answer All of the above Wh...

-

4 pages

Written in 2024/2025

Grade A+

RealGrades

According to the Project Management Institute, "Project management is the application of _____, skills, tools, and techniques to project activities to meet the project requirements. - correct answer knowledge Jack Meredith and Samuel Mantel discussed project management in terms of producing project outcomes within the three objectives of cost, _____, and specifications. - correct answer schedule Client expectations wa...

-

4 pages

Written in 2024/2025

Grade A+

RealGrades

ROI stands for? - correct answer Return on Investment The Theory of Constraints tell us to - correct answer Exploit the bottleneck List the 5's approach to process improvement - correct answer 1. Sort 2. Straighten 3. Shine 4. Standardize 5. Sustain A qualitative lean tool that uses a visual depiction of every process involved in the flow of materials and information in a prod...

-

4 pages

Written in 2024/2025

Grade A+

RealGrades

formal norm - correct answer laws and rules are established by authority social norm - correct answer is a rule about our conduct that is held and allowed by so many people, it becomes a basis for social expectation. Informal norm - correct answer unwritten and often emerge without intention. Age graded norms - correct answer that are codified by ag...

-

25 pages

Written in 2024/2025

Grade A+

RealGrades

1. Which of the following statements about electronic lock systems is false? - correct answer The cost of most keys used in electronic lock systems is much greater than that for mechanical locks. 2. Which of the following statements about key control is false? - correct answer The room number should be clearly printed on the key that opens the door to a guestroom. 3. Which of the following statements about fire suppressi...

-

5 pages

Written in 2024/2025

Grade A+

RealGrades

Procurement - correct answer The purchase of products or services at the right PRICE, delivered at the right TIME, of the right QUALITY, in the right QUANTITY, from the right SOURCE. Direct Spend - correct answer Goods & services that can be linked to the production or service delivery Indirect Spend - correct answer Capital, Services, and Supplies for running the organization Procur...

-

30 pages

Written in 2024/2025

Grade A+

RealGrades

RISK - correct answer A project _____ is an uncertainty that can have a negative or positive effect on meeting project objectives. CRITICAL PATH - correct answer A(n) _____ for a project is the series of activities that determine the earliest time by which the project can be completed. Risk Breakdown Structure (RBS) - correct answer A(n) _____ is a hierarchy of potential risk categories...

-

5 pages

Written in 2024/2025

Grade A+

RealGrades

13.3 (T/F) What gets measured gets done. - correct answer T 13.3 Which of the seven rights of purchasing is most frequently measured? a. Obtains the right material b. In the right quantity c. At the right time d. For delivery to the right place e. From the right supplier f. With the right service g. At the right price - correct answer g 13.3 Which of the following best describes purchase-price variance? a. ...

-

83 pages

Written in 2024/2025

Grade A+

RealGrades

What are the five major pillars/ principles f operations and supply chain management that Crayola abides by? - correct answer Cost Innovation Quality and Ethical Responsibility Sustainability Resilience and Agility What is the principal role of Crayola's operations and supply chain management? - correct answer Delivering high quality, safe, eco-friendly products. Also Sourcing, manufacturing and distributing. How ...

-

7 pages

Written in 2024/2025

Grade A+

RealGrades

____________________ is a mapping software which combines various kinds of demographic data with geographic information on maps. - correct answer Geographic information system Two advantages offered by secondary data are ____________________ and ____________________. - correct answer time savings, money savings Name at least one of the three criteria researchers should use in judging the accuracy of secondary data: _____...

-

4 pages

Written in 2024/2025

Grade A+

RealGrades

Block - correct answer An agreed-upon number of rooms set aside for members of a group planning to stay at a hotel Cut-Off Date - correct answer The date agreed upon between a group and a hotel after which all unreserved rooms in the group's block will be given back to the general rooms inventory for sale No-Show - correct answer A guest who made a room reservation but did not regist...

-

6 pages

Written in 2024/2025

Grade A+

RealGrades

social dilemma-main concern - correct answer becoming smarter than us, overpowering human nature social dilemma-main goals that social media platforms pursue - correct answer Engagement (keep you scrolling) Growth (keep you coming back and inviting others) Advertisement (revenue) Malhotra's critique of the Social Dilemma - correct answer Ignores a long history of moral panic relate...

-

15 pages

Written in 2024/2025

Grade A+

RealGrades

On-time delivery is an aspect of a company's performance in? 1) malfunction recovery 2) availability 3) operational performance 4) speed - correct answer operational performance Alpha Company has a performance standard of 97% fill rate. Last month it achieved a 94% fill rate. This is an example of? 1) standard Gap 2) knowledge gap 3) perception gap 4) performance gap - correct answer performance gap The...

-

5 pages

Written in 2024/2025

Grade A+

RealGrades

How do scatter diagrams assist in finding solutions to quality problems? - correct answer A visual indication of the type of relationship between two variables can usually be seen in a scatter diagram, and we always recommend that you create one first to gain some understanding of the nature of any potential relationship before conducting regression analysis. Typically, the variables in question represent possible cause-and-effect relationships. For example, if...

-

10 pages

Written in 2024/2025

Grade A+

RealGrades

Which of the following is the preferred way to handle telephone messages for guests? - correct answer Time-stamp the message slip, place it in the guest's mail and message rack slot, and switch on any in-room message indicators A package offered by The Festive Resort includes the cost of three meals a day in the room charge. The arrangement is called: - correct answer The American Plan Split folios are most often requ...

-

7 pages

Written in 2024/2025

Grade A+

RealGrades

A company is considering two options for the production of a part needed downstream in the manufacturing process. Particulars are as follows: Specialized automation: Fixed costs = $9,000/mth, variable cost/unit = $2 General automation: Fixed costs = $3,000/mth, variable cost/unit = $5 What is the monthly break-even quantity for choosing between the two automation approaches? - correct answer 2,000 units The UCL and LCL for an x-bar chart are 25 and 15 r...

-

2 pages

Written in 2024/2025

Grade A+

RealGrades