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Exam (elaborations)
Itil Peoplecert Questions And Correct Answers
ITIL PEOPLECERT QUESTIONS AND 
CORRECT ANSWERS 
Which dimension is MOST concerned with skills, competencies, roles and responsibilities? 
ANSWValue streams and processes 
Which will help solve incidents more quickly? ANSWCollaboration between teams 
Which is an activity of the 'problem management' practice? ANSWPrioritization of problems 
based on the risk that they pose 
Which statement about outcomes is CORRECT? ANSWOutcomes rely on outputs to deliver 
results for a stakeholder.
Exam (elaborations)
Itil 4 Foundation Practice Exam 1 Questions And Correct Answers
ITIL 4 FOUNDATION PRACTICE EXAM 
1 QUESTIONS AND CORRECT 
ANSWERS 
Identify the missing word(s) in the following sentence. An event is any change of state that has 
significance for the management of a(n) [?] or other configuration items. 
a) Output 
b) Product 
c) Service 
d) Outcome ANSWService -Explanation- 
An event is any change of state that has significance for the management of a service or other 
configuration item.
Exam (elaborations)
Itil 4 Foundation Questions And Correct Answers
ITIL 4 FOUNDATION QUESTIONS AND 
CORRECT ANSWERS 
service offering ANSWa description of one or more services that are meant to address the 
needs of a target group 
service offering includes the following 3: ANSW1. goods 
2. access to resources 
3. service to actions 
access to resources ANSWaccess to resources that are licensed to a consumer under agreed 
conditions 
service action ANSWactions performed to address a consumer's needs
Exam (elaborations)
Itil 4 Foundation Practice Exam With Rationale Questions And Correct Answers
ITIL 4 FOUNDATION PRACTICE EXAM 
WITH RATIONALE QUESTIONS AND 
CORRECT ANSWERS 
Which practice identifies metrics that reflect the customer's experience of a service? 
A. Continual improvement 
B. Service desk 
C. Service level management 
D. Problem management ANSWC. "Service level management identifies metrics and measures 
that are a 
truthful reflection of the customer's actual experience and level of satisfaction with 
the whole service," and "Engagement is needed t...
Exam (elaborations)
Itil Foundation 4 - Practice Exam
Itil Foundation 4 - Practice Exam
Exam (elaborations)
Peoplecert Itil Foundation Certification Exam Sample Questions
Peoplecert Itil Foundation Certification Exam Sample Questions
Exam (elaborations)
ITIL 4 Foundation Practice Exam with Rationale and verified answers
ITIL 4 Foundation Practice Exam with Rationale and verified answers
Exam (elaborations)
ITIL 4 Foundations Exam with verified answers
ITIL 4 Foundations Exam with verified answers
Exam (elaborations)
ITIL 4 Foundation exam with correct responses
ITIL 4 Foundation exam with correct responses
Exam (elaborations)
Itil Final Exam Review With Solutions
Itil Final Exam Review With Solutions
Exam (elaborations)
ITIL 4 Exam with correct answers
ITIL 4 Exam with correct answers
Exam (elaborations)
ITIL 4 Foundation Practice Certification Exam with verified answers
ITIL 4 Foundation Practice Certification Exam with verified answers
Exam (elaborations)
ITIL Foundation Practice LT Exam with answers
ITIL Foundation Practice LT Exam with answers
Exam (elaborations)
ITIL exam 4 with verified answers
ITIL exam 4 with verified answers
Exam (elaborations)
ITIL® Strategist Direct, Plan, & Improve Exam 1 with solutions
ITIL® Strategist Direct, Plan, & Improve Exam 1 with solutions
Exam (elaborations)
CYBER VISTA ITIL 4 SIMULATION TEST with verified answers
CYBER VISTA ITIL 4 SIMULATION TEST with verified answers
Exam (elaborations)
ITIL 4 Exam Questions And Answers 100% Pass
ITIL 4 Exam Questions And Answers 100% 
Pass 
2) Which term describes the functionality offered by a service? 
A. Cost 
B. Utility 
C. Warranty 
D. Risk - answerA. Incorrect. Cost is "The amount of money spent on a specific activity or 
resource." Ref 2.5.2 
B. Correct. Utility is "The functionality offered by a product or service." Ref 2.5.4 
C. Incorrect. Warranty is "Assurance that a product or service will meet agreed requirements". 
Ref 2.5.4 
D. Incorrect. A risk is "A...
Package deal
Itil 4 Exam Package Deal Questions With 100% Corrrect Answers | Latest Update | Verified And Approved
Itil 4 Exam Package Deal Questions With 100% Corrrect Answers | Latest Update | Verified And Approved
Exam (elaborations)
ITIL V4 Exam Questions and Answers 100% Solved | Rated A+
ITIL V4 Exam Questions and Answers 
100% Solved | Rated A+ 
How does categorization of incidents assist incident management? - It 
helps direct the incident to the correct support area 
What value chain activity creates service components? - Obtain/Build 
What is the definition of warranty? - The assurance that a product or 
service will meet agreed requirements 
Identify the missing word in the following sentence. The purpose of the 
information security management practice is to [?] to organiz...
Exam (elaborations)
ITIL 4 Foundations Exam Questions and Answers 100% Solved | Graded A+
ITIL 4 Foundations Exam Questions and 
Answers 100% Solved | Graded A+ 
PESTLE (list) - Political 
Economic 
Social 
Technological 
Legal 
Environmental 
4 dimensions of service management - organizations & people 
information & technology 
partners & suppliers 
value streams & processes 
components of the service value system - inputs: 
-opportunity 
-demand 
components: