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itc 200 msu exam 1 Questions and Answers with complete solution
six basic problem solving steps - Answer-identify problem, gather information, clarify the problem, 
consider possible solutions, select the best options, make a decision and monitor the solution 
what is a problem owner - Answer-someone that you solve a problem for 
what is a stakeholder - Answer-people who are affected or whose involvement you need to resolve the 
matter 
what is a problem statment - Answer-a clear concise description of the problem and the effect you 
expect from the solution...
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