itc 200 msu exam 1 Questions and Answers with complete solution

six basic problem solving steps - Answer-identify problem, gather information, clarify the problem, consider possible solutions, select the best options, make a decision and monitor the solution what is a problem owner - Answer-someone that you solve a problem for what is a stakeholder - Answer-people who are affected or whose involvement you need to resolve the matter what is a problem statment - Answer-a clear concise description of the problem and the effect you expect from the solution what is the purpose of the problem statment - Answer-to describe a single problem objectively where should you include problem statements - Answer-proposals, progress reports, and discussion with stakeholders guidelines for developing a problem statment - Answer-describe the ideal situation, briefly summarize the problem, identify symptoms of the problem, describe the size and scope of the problem, Identify the consequences, explain any other research or investigation that you may pursue what is a symptom - Answer-evidence of the change what is a cause - Answer-reason for the original change guidelines for identifying and managing risks - Answer-be aware of potential risks, assess your risk/reward ratio, reduce your risk by testing, develop a fall-back position or a backup plan, keep everyone informed how to avoid problem solving traps - Answer-avoid the positive outcome bias, avoid "not invented here", Avoid the need for quick closure, avoid the bandwagon effect, and avoid self-serving biaswhat is a command style - Answer-one person makes decision, with no attention to others what is a consultative approach - Answer-one person makes decisions but thinks about what everyone would want what is consensus decision making - Answer-majority rules guide lines for avoiding common group traps - Answer-organize overhead, watch out for stress, avoid the superman complex, look out for group think what is a group - Answer-two or more people who interact with each other, share expectations and obligations, and develop a common identity as a group what are group dynamics? - Answer-the way people work and interact with each other what is the difference between a team and a group - Answer-a team works well together a group works together what is divergent thinking - Answer-a thought process or method used to generate creative ideas by exploring many possible solutions what is synergy - Answer-when two or more people work together to produce something that is greater than the some of their individual effors what is convergent thinking - Answer-thinking techniques that narrow the options to manageable sets what is a fatal flaw - Answer-some aspect of the idea that would make the idea not work what is impact analysis - Answer-thinking about what is the long term impact of what you are working onwhat are the benefits of working in a team - Answer-satisfy a sense of belonging, enhance feelings of identity and self-esteem, balance workloads and reduce stress, meet needs for social exchange and interaction, create a support network, networking do's of overcoming resistance - Answer-clear up misunderstandings, persuade, don't force don'ts of overcoming resistance - Answer-don't discourage questions, don't let misunderstandings linger