- Study guides, Class notes & Summaries

"Perishability " in the hotel industry refers to - correct answer the ideas that rooms aren't sold each night are wasted Corporate Philosophy - correct answer reflects the ethics, morals, fairness, and equality of an organization A "Moment of Truth" in the hospitality business is - correct answer any guest encounter, from welcome a guest, to serving food, to bringing the check Total quality management ( TQM) - correct answer empowers employees to work together to establish and meet...