Customer experience management

Vrije Universiteit Amsterdam (VU)

Here are the best resources to pass Customer experience management. Find Customer experience management study guides, notes, assignments, and much more.

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Customer Experience Management Summary (passed with 8.5)
  • Customer Experience Management Summary (passed with 8.5)

  • Summary • 30 pages • 2025
  • Available in package deal
  • This document is everything you need to pass the Customer Experience Management course and exam. It contains detailed transcripts of all lectures in easy-to-understand words and a lot of examples. I got an 8.5 in this exam and was very well prepared with this document. I hope it can help someone else as well!
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Customer Experience Management lectures summary 2024/2025
  • Customer Experience Management lectures summary 2024/2025

  • Class notes • 61 pages • 2025
  • This summary covers both lectures and key research papers, ensuring you’re fully prepared for the exam. MSc Marketing: course customer experience management (CEM). Exam grade: 8.6
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Summary - Customer Experience Management (E_MKT_CEM)
  • Summary - Customer Experience Management (E_MKT_CEM)

  • Summary • 104 pages • 2025
  • This summary provides notes from all lectures, including extra examples to clarify the theories. At the end, you’ll find a recap, which summarizes the key points of each lecture and answers the main questions. Additionally, the document contains summaries of all required literature, giving you everything you need in one place. Perfect for studying efficiently and going into your exam well-prepared! I used this summary and received a 7.3.
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Customer Experience Management - 2024
  • Customer Experience Management - 2024

  • Summary • 62 pages • 2024
  • Available in package deal
  • Passed the exam with a 8,3. This summary combines lecture notes with relevant articles, focusing on key concepts from the Customer Experience Management course. It provides an overview of the main principles discussed in class, alongside detailed analyses of specific articles. Each article is examined with attention to the focus points indicated by the professor. The summary aims to provide a comprehensive understanding of customer experience strategies and their practical applications.
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Customer Experience Management  summary - easy to understand (2024/2025)
  • Customer Experience Management summary - easy to understand (2024/2025)

  • Summary • 113 pages • 2024
  • Available in package deal
  • This summary covers everything you need for the Customer Experience Management (CEM) exam in 2024. It includes: preparation readings, notes from lectures and guest lectures. Everything is explained as simply and clearly as possible to make studying easier for you!
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