NCCT Medical Assistant. Interactive Review Questions With
100% Correct Answers!!!
1. When writing a business letter, the
colon
medical assistant should include which
type of punc- tuation following the
salutation?
thirds, face-up
2. A business letter should be folded in
which of the following positions when
using a stan- dard No. 10 envelope?
3. Which of the following questions should the What brings you in to see the
doctor
medical assistant ask to gain the most per-today?
tinent information about the
patient's chief concern while taking
her history?
Enter "cc" followed by the names.
4. When composing a business letter,
how should the medical assistant
properly indi- cate copies of the
letter are being sent to others?
block style
5. The medical assistant aligns all parts
of a business letter at the left margin.
This is an example of which of the
following letter for- mats?
"Wishing You the Best"
6. Which of the following is an
inappropriate complimentary closing
for a business letter? name, unique identifier, date of
7. What five pieces of information must
be
available on every sample in the laboratory? collection, time of collection,
, NCCT Medical Assistant. Interactive Review Questions With
100% Correct Answers!!!
collector's
identity
8. good laboratory practices (GLPs)
, NCCT Medical Assistant. Interactive Review Questions With
100% Correct Answers!!!
Recording the patient's critical glucose value
in the medical record is an example of
which of the following?
9. Which of the following is an appropriate way "Welcome to Dr. Doe's oflce.
My name is
to greet a patient? John. How may I help you?"
10. A patient presents to the medical office stat- Did the doctor say you neede
to be
ing the following: "I was previously seenseen today?
for a physical exam and the EOB I
received con- tained an error
regarding my medical cov- erage. The
doctor ordered blood screening for
hypercholesterolemia, and I'm out of
my blood pressure meds." Which of
the follow- ing questions should the
medical office as- sistant ask the
patient first? Thank the patient for making you aware
11. When handling a patient complaint,
which
of the following actions by the medical assis- of their concern.
tant demonstrates professionalism?
12. The medical assistant is preparing to escort ask the patient if they need
extra assis-
a patient with a prosthetic limb, due to com- tance before helping
plications from diabetes, to a room.
Which of the following actions by the
medical assis- tant is appropriate?
, NCCT Medical Assistant. Interactive Review Questions With
100% Correct Answers!!!
13. A medical assistant maintains a positive, car- professionalism
ing demeanor when the office is
running 45 minutes behind on
scheduled appoint-
ments. This action is most indicative of
which of the following workplace
behaviors?
100% Correct Answers!!!
1. When writing a business letter, the
colon
medical assistant should include which
type of punc- tuation following the
salutation?
thirds, face-up
2. A business letter should be folded in
which of the following positions when
using a stan- dard No. 10 envelope?
3. Which of the following questions should the What brings you in to see the
doctor
medical assistant ask to gain the most per-today?
tinent information about the
patient's chief concern while taking
her history?
Enter "cc" followed by the names.
4. When composing a business letter,
how should the medical assistant
properly indi- cate copies of the
letter are being sent to others?
block style
5. The medical assistant aligns all parts
of a business letter at the left margin.
This is an example of which of the
following letter for- mats?
"Wishing You the Best"
6. Which of the following is an
inappropriate complimentary closing
for a business letter? name, unique identifier, date of
7. What five pieces of information must
be
available on every sample in the laboratory? collection, time of collection,
, NCCT Medical Assistant. Interactive Review Questions With
100% Correct Answers!!!
collector's
identity
8. good laboratory practices (GLPs)
, NCCT Medical Assistant. Interactive Review Questions With
100% Correct Answers!!!
Recording the patient's critical glucose value
in the medical record is an example of
which of the following?
9. Which of the following is an appropriate way "Welcome to Dr. Doe's oflce.
My name is
to greet a patient? John. How may I help you?"
10. A patient presents to the medical office stat- Did the doctor say you neede
to be
ing the following: "I was previously seenseen today?
for a physical exam and the EOB I
received con- tained an error
regarding my medical cov- erage. The
doctor ordered blood screening for
hypercholesterolemia, and I'm out of
my blood pressure meds." Which of
the follow- ing questions should the
medical office as- sistant ask the
patient first? Thank the patient for making you aware
11. When handling a patient complaint,
which
of the following actions by the medical assis- of their concern.
tant demonstrates professionalism?
12. The medical assistant is preparing to escort ask the patient if they need
extra assis-
a patient with a prosthetic limb, due to com- tance before helping
plications from diabetes, to a room.
Which of the following actions by the
medical assis- tant is appropriate?
, NCCT Medical Assistant. Interactive Review Questions With
100% Correct Answers!!!
13. A medical assistant maintains a positive, car- professionalism
ing demeanor when the office is
running 45 minutes behind on
scheduled appoint-
ments. This action is most indicative of
which of the following workplace
behaviors?
