PHT DECA PERFORMANCE INDICATORS QU
CORRECT RATIONALES
Identify csources cthat cprovide crelevant, cvalid cwritten cmaterial c- cCORRECT cANS✔✔Sources ccan
cFind cthe cmost ccredible cand crelevant cresources
-Local cnewspapers cwill cprovide cconstruction cinformation cand cupdates
-Coupons ccan cbe cprovided cin cthe ctemporary clocation, cthrough cnewspapers, clocal ccoupon cclipp
-In-store cflyers cto cprovide cdetails cof cconstruction cupdates
Mobile csign coutside cthe cmain clocation cto cprovide cthe caddress cof ca cnew ctemporary clocation
-Mobile csign coutside cnew clocation cmaking cpeople caware cof cits cexistence, cspecials
Extract crelevant cinformation cfrom cwritten cmaterials c- cCORRECT cANS✔✔-Emails cfrom ccustome
ctimes cin ca cday cin corder cto cgive cprompt cfeedback
-Emails cfrom ccustomers cmust cbe cread cand cwork corders ccreated cfor cthe cservices cthey cneed
Apply cwritten cdirections cto cachieve ctasks c- cCORRECT cANS✔✔Understand cthe cwritten cinstruct
-If cyou chave ca cquestion creread cthe cinstructions cor cthe cpart cyou cdo cnot cunderstand. c
-Comprehend cwhat cthe cinstructions ctell cyou cto cdo. c
-Do cnot cstart cto cfollow cthe cinstructions cuntil cyou care ccompletely cclear cwith cthem. c
-If cnecessary, ccall cthe cperson cwho cwrote cthe cinstructions cand cask cany cquestions cyou cstill chav
-Follow cthe cwritten cinstructions. cPerform ceach cstep cof cthe cinstructions cin cthe cexact corder cwritt
explain cthe cconcept cof ccompetition c- cCORRECT cANS✔✔- cbenefits: csimilar cprices, cnew cn cimp
cof citems cto cchoose, cforces cbusiness cto coperate cmore cefficiently c(customers)
-con: cmay clead cto cdishonesty cand cexhaust cresources
questions cto cnote: cwho cis cthe ctarget cmarket cthey cr ccompeting cfor?
explain cthe cconcept cof ceconomic cresources c- cCORRECT cANS✔✔-factors cof cproduction
-resources c(input) cto ccreate cthe cfinal cgoods c
, - cchoice cdepends con chow cimportant cthe cmessage cis. cu cwouldn't ctalk cabout cwhy ccupcakes cr cg
cnew cproduct cin can cacademic cjournal
-barriers cto ccommunication c--> cex. cinfo coverload, cvague clanguage
-effective clistening c--> cIdentify cthe cspeaker's cpurpose cand cgive cfeedback/evaluate c
-non-verbal ccues c--> ctone cof cvoice cand cBODY cLANGUAGE!!!
REMEMBER: ccommunication cis cthe cact cof cexchanging cinformation/messages cbetween csender
Explain cthe cnature cof cpositive ccustomer crelations. c- cCORRECT cANS✔✔-Customer crelations cin
ckeeping cthem csatisfied. c
-allow ceasy ccommunication cw/ ccustomers cby cbeing chonest cn cupcoming
-use creward csystem cto cexceed ccustomer cexpectations
understand:
-customer cdeserve cthe cvery cbest
-r cur cemployers c--> cquick cticket cinto cwhether cyou'll cget cthat cpromotion cor cnot
-have cimportant ccomplaints cn cproblems
-a csource cto cgenerate ca cpositive coverall cimage cof cthe ccompany
positive ccustomer crelationship cshould cbe cdemonstrated cat call ctimes ceven cwhen chandling ccomp
-considering cand cmeeting ctheir cneeds
-follow cup cw/ cthem
-follow cthrough cwith cwhat cyou care cgoing cto csay cyou're cgoing cto cdo
-efficient cwhen chandling cissues
explain cthe cnature cof cstaff ccommunication c- cCORRECT cANS✔✔communication cbetween cstaffs
(helps ckeep cppl cup cto cdate cw/ cnew cstuff)
-ensures cthat cimportant cinformation cis cpassed cto cemployees
friendly, cpersonal cconnections, crespectful
Explain cthe cneed cfor congoing ceducation cas ca cworker. c- cCORRECT cANS✔✔-ensures cthat cemp
cnew cchanges cin cthe cindustry
-ensures cthat cemployees cunderstand cmandatory ctraining csuch cas cfood ctraining
-ensures cthat cemployees chave cthe cbest ccustomer cservice cto csupport ctheir ccustomers cif cthey ch
-helps cthem ccontinuously cimprove
Explain cthe cprinciples cof csupply cand cdemand. c- cCORRECT cANS✔✔If cthere cis ca clarge cquantit
cdemand cfor cthe citem, cprices cwill cbe clower. c(Think cpencils)
If cthere cis ca clow cquantity cof can citem cand chigh cdemand cfor cthe citem, cprices cwill cbe chigh. c(Thi
-the cquantity cof cthe citem cdepends con cthe csupply cand cdemand
Supply cand cdemand cinteract cin cthe cmarketplace cresulting cin ca cstate cof cequilibrium c(demand=s
c(supply>demand), cor cshortage c(demand>supply).
increase cprice c= cless cdemand cfrom ccustomers c--> cinverse crelationship
CORRECT RATIONALES
Identify csources cthat cprovide crelevant, cvalid cwritten cmaterial c- cCORRECT cANS✔✔Sources ccan
cFind cthe cmost ccredible cand crelevant cresources
-Local cnewspapers cwill cprovide cconstruction cinformation cand cupdates
-Coupons ccan cbe cprovided cin cthe ctemporary clocation, cthrough cnewspapers, clocal ccoupon cclipp
-In-store cflyers cto cprovide cdetails cof cconstruction cupdates
Mobile csign coutside cthe cmain clocation cto cprovide cthe caddress cof ca cnew ctemporary clocation
-Mobile csign coutside cnew clocation cmaking cpeople caware cof cits cexistence, cspecials
Extract crelevant cinformation cfrom cwritten cmaterials c- cCORRECT cANS✔✔-Emails cfrom ccustome
ctimes cin ca cday cin corder cto cgive cprompt cfeedback
-Emails cfrom ccustomers cmust cbe cread cand cwork corders ccreated cfor cthe cservices cthey cneed
Apply cwritten cdirections cto cachieve ctasks c- cCORRECT cANS✔✔Understand cthe cwritten cinstruct
-If cyou chave ca cquestion creread cthe cinstructions cor cthe cpart cyou cdo cnot cunderstand. c
-Comprehend cwhat cthe cinstructions ctell cyou cto cdo. c
-Do cnot cstart cto cfollow cthe cinstructions cuntil cyou care ccompletely cclear cwith cthem. c
-If cnecessary, ccall cthe cperson cwho cwrote cthe cinstructions cand cask cany cquestions cyou cstill chav
-Follow cthe cwritten cinstructions. cPerform ceach cstep cof cthe cinstructions cin cthe cexact corder cwritt
explain cthe cconcept cof ccompetition c- cCORRECT cANS✔✔- cbenefits: csimilar cprices, cnew cn cimp
cof citems cto cchoose, cforces cbusiness cto coperate cmore cefficiently c(customers)
-con: cmay clead cto cdishonesty cand cexhaust cresources
questions cto cnote: cwho cis cthe ctarget cmarket cthey cr ccompeting cfor?
explain cthe cconcept cof ceconomic cresources c- cCORRECT cANS✔✔-factors cof cproduction
-resources c(input) cto ccreate cthe cfinal cgoods c
, - cchoice cdepends con chow cimportant cthe cmessage cis. cu cwouldn't ctalk cabout cwhy ccupcakes cr cg
cnew cproduct cin can cacademic cjournal
-barriers cto ccommunication c--> cex. cinfo coverload, cvague clanguage
-effective clistening c--> cIdentify cthe cspeaker's cpurpose cand cgive cfeedback/evaluate c
-non-verbal ccues c--> ctone cof cvoice cand cBODY cLANGUAGE!!!
REMEMBER: ccommunication cis cthe cact cof cexchanging cinformation/messages cbetween csender
Explain cthe cnature cof cpositive ccustomer crelations. c- cCORRECT cANS✔✔-Customer crelations cin
ckeeping cthem csatisfied. c
-allow ceasy ccommunication cw/ ccustomers cby cbeing chonest cn cupcoming
-use creward csystem cto cexceed ccustomer cexpectations
understand:
-customer cdeserve cthe cvery cbest
-r cur cemployers c--> cquick cticket cinto cwhether cyou'll cget cthat cpromotion cor cnot
-have cimportant ccomplaints cn cproblems
-a csource cto cgenerate ca cpositive coverall cimage cof cthe ccompany
positive ccustomer crelationship cshould cbe cdemonstrated cat call ctimes ceven cwhen chandling ccomp
-considering cand cmeeting ctheir cneeds
-follow cup cw/ cthem
-follow cthrough cwith cwhat cyou care cgoing cto csay cyou're cgoing cto cdo
-efficient cwhen chandling cissues
explain cthe cnature cof cstaff ccommunication c- cCORRECT cANS✔✔communication cbetween cstaffs
(helps ckeep cppl cup cto cdate cw/ cnew cstuff)
-ensures cthat cimportant cinformation cis cpassed cto cemployees
friendly, cpersonal cconnections, crespectful
Explain cthe cneed cfor congoing ceducation cas ca cworker. c- cCORRECT cANS✔✔-ensures cthat cemp
cnew cchanges cin cthe cindustry
-ensures cthat cemployees cunderstand cmandatory ctraining csuch cas cfood ctraining
-ensures cthat cemployees chave cthe cbest ccustomer cservice cto csupport ctheir ccustomers cif cthey ch
-helps cthem ccontinuously cimprove
Explain cthe cprinciples cof csupply cand cdemand. c- cCORRECT cANS✔✔If cthere cis ca clarge cquantit
cdemand cfor cthe citem, cprices cwill cbe clower. c(Think cpencils)
If cthere cis ca clow cquantity cof can citem cand chigh cdemand cfor cthe citem, cprices cwill cbe chigh. c(Thi
-the cquantity cof cthe citem cdepends con cthe csupply cand cdemand
Supply cand cdemand cinteract cin cthe cmarketplace cresulting cin ca cstate cof cequilibrium c(demand=s
c(supply>demand), cor cshortage c(demand>supply).
increase cprice c= cless cdemand cfrom ccustomers c--> cinverse crelationship
