Core Analyst Badge eXAM PREP STUDY
GUIDE WITH VERIFIED CORRECT
ANSWERS ALREADY GRADED A+
What is Usability? - ,,,answer,,,..Usability reduces the friction
between the user and their ability to accomplish tasks with
efficiency and satisfaction.
What are the three portions of Usability? - ,,,answer,,,..-User
interviews
-Heuristic evaluations
-Workflow analysis tools
To verify that your import was successful, what can you do to view
the changes made? - ,,,answer,,,..-Open the records in text or
hyperspace (wherever you typically view them)
-Open the records using Record Viewer.
-Use the import log.
-Export the records again and check the spreadsheet for the
changes.
True or False: If you are creating records from scratch ﴾not editing
existing records﴿, you don't need to start the import process by
exporting a spreadsheet. - ,,,answer,,,..False - even if you're not
,starting with records in the spreadsheet, you need the import spec
to correctly import the records.
True or False: You can import a file that is not available on a UNIX
server - ,,,answer,,,..False ‐ the file must be on a server accessible by
the system, and this is most often a UNIX server.
What are the necessary steps to take when importing information
into Chronicles? - ,,,answer,,,..Export a spreadsheet, Populate the
spreadsheet, Convert the spreadsheet to a flat file, Import records.
What are seven different things you should include in the details of
your Sherlock ticket? - ,,,answer,,,..-The environment you are using.
-The user you are logging in as.
-How you got to the location you are working.
-The times the errors occurred.
-Screenshots; the error message or the location in Hyperspace/text.
-Test patient name or MRN (if in Production, keep Protected Health
Information (PHI) in mind)
-Record IDs involved (the specific order ID, workqueue ID, or ID of
whichever master file is involved).
What are the three main things you need to include in your Sherlock
ticket? - ,,,answer,,,..-Identify the problem
-Try to duplicate the error/situation
-State the urgency of the issue
What are seven troubleshooting tools/options? - ,,,answer,,,..-
CTRL+Click a field in Hyperspace to get that field's INI and Item
Number
-HOME+F8 in Text to get to a field's INI and Item Number
-Build comparison
-Record viewer
-Chronicles searches
, -Rule tester
-Workqueue testers
What two environments should troubleshooting/testing be
performed in? - ,,,answer,,,..TST and/or SUP
What are the six steps to troubleshooting? - ,,,answer,,,..1)
Reproduce the problem.
2) Hypothesize ﴾make your best guess at﴿ variables that could cause
the issue. List them out.
3) Change the first of the possible variables in your list, then
reproduce the problem again. Does the issue still occur?
4) If the issue persists:
-Change the variable you just tested back to its original state ﴾that
one wasn't it﴿.
-Change the next variable in your list.
-Reproduce the problem again. Does the issue still occur?
5) If none of your testing fixes the issue, work with another analyst
to brainstorm other potential variables that could be causing the
issue.
6) If the issue persists, create a Sherlock ticket.
True or False: Record Viewer allows you to view the data from a
record but does not allow you to edit the data within that record. -
,,,answer,,,..True
True or False: Using Record Viewer allows you to look at more than
one contact of a record at a time. - ,,,answer,,,..True
What are some of the options of an advanced search that don't exist
when running a basic search? - ,,,answer,,,..Ability to search in
reverse order of contacts, saving the complement of searched
records and contacts, saving a networked subset, more specific
contact selection.
GUIDE WITH VERIFIED CORRECT
ANSWERS ALREADY GRADED A+
What is Usability? - ,,,answer,,,..Usability reduces the friction
between the user and their ability to accomplish tasks with
efficiency and satisfaction.
What are the three portions of Usability? - ,,,answer,,,..-User
interviews
-Heuristic evaluations
-Workflow analysis tools
To verify that your import was successful, what can you do to view
the changes made? - ,,,answer,,,..-Open the records in text or
hyperspace (wherever you typically view them)
-Open the records using Record Viewer.
-Use the import log.
-Export the records again and check the spreadsheet for the
changes.
True or False: If you are creating records from scratch ﴾not editing
existing records﴿, you don't need to start the import process by
exporting a spreadsheet. - ,,,answer,,,..False - even if you're not
,starting with records in the spreadsheet, you need the import spec
to correctly import the records.
True or False: You can import a file that is not available on a UNIX
server - ,,,answer,,,..False ‐ the file must be on a server accessible by
the system, and this is most often a UNIX server.
What are the necessary steps to take when importing information
into Chronicles? - ,,,answer,,,..Export a spreadsheet, Populate the
spreadsheet, Convert the spreadsheet to a flat file, Import records.
What are seven different things you should include in the details of
your Sherlock ticket? - ,,,answer,,,..-The environment you are using.
-The user you are logging in as.
-How you got to the location you are working.
-The times the errors occurred.
-Screenshots; the error message or the location in Hyperspace/text.
-Test patient name or MRN (if in Production, keep Protected Health
Information (PHI) in mind)
-Record IDs involved (the specific order ID, workqueue ID, or ID of
whichever master file is involved).
What are the three main things you need to include in your Sherlock
ticket? - ,,,answer,,,..-Identify the problem
-Try to duplicate the error/situation
-State the urgency of the issue
What are seven troubleshooting tools/options? - ,,,answer,,,..-
CTRL+Click a field in Hyperspace to get that field's INI and Item
Number
-HOME+F8 in Text to get to a field's INI and Item Number
-Build comparison
-Record viewer
-Chronicles searches
, -Rule tester
-Workqueue testers
What two environments should troubleshooting/testing be
performed in? - ,,,answer,,,..TST and/or SUP
What are the six steps to troubleshooting? - ,,,answer,,,..1)
Reproduce the problem.
2) Hypothesize ﴾make your best guess at﴿ variables that could cause
the issue. List them out.
3) Change the first of the possible variables in your list, then
reproduce the problem again. Does the issue still occur?
4) If the issue persists:
-Change the variable you just tested back to its original state ﴾that
one wasn't it﴿.
-Change the next variable in your list.
-Reproduce the problem again. Does the issue still occur?
5) If none of your testing fixes the issue, work with another analyst
to brainstorm other potential variables that could be causing the
issue.
6) If the issue persists, create a Sherlock ticket.
True or False: Record Viewer allows you to view the data from a
record but does not allow you to edit the data within that record. -
,,,answer,,,..True
True or False: Using Record Viewer allows you to look at more than
one contact of a record at a time. - ,,,answer,,,..True
What are some of the options of an advanced search that don't exist
when running a basic search? - ,,,answer,,,..Ability to search in
reverse order of contacts, saving the complement of searched
records and contacts, saving a networked subset, more specific
contact selection.
