DECA TTDM PERFORMANCE INDICATORS |
QUESTIONS AND ANSWERS | 2025/2026 UPDATE |
WITH COMPLETE SOLUTION
Analyze company resources to ascertain policies and procedures. Answer - A
set of policies are principles, rules, and guidelines formulated or adopted by
an organization to reach its long-termgoals and typically published in a booklet
or other form that is widely accessible.
Policies and procedures are designed to influence and determine all major
decisions and actions, and all activities take place within the boundaries set by
them. Procedures are the specific methodsemployed to express policies in
action
in day-to-day operations of the organization. Together, policies and procedures
ensure that a point of view held by the governing body of an organization is
translated into steps that result in an outcome compatible with that view.
Does the student share insight on the cost of their promotional ideas?
Does the student consider media policies?
Is their plan realistic for RESTAURANT 95?Participant demonstrates
and adheres to the following policies and procedures as stipulated in the
case study:
o Customers can make special orders for an extra fee; and,
o When signing an order form, customers are told that the delivery
date can fluctuate 7-10 business days.
,Given these policies, the participant might acknowledge that the store
should have informed the customer (judge) immediately when the
customer called to make the change of wedding date, as an act of good
customer service.
The participant may be innovative in devising solutions or new policies
for the store insofar as they do not contradict any of those already
mentioned. Examples of such policies are:
o For deliveries that are late at the fault of the store, the customer
may choose another jewelery set to be express delivered for their
occasion.
o Customer may pay an additional fee for express delivery on the
existing order
o Customer may pick up the jewellery directly from the wholesaler
Explain the concept of market and market identification Answer - The market
is the group of customers a company is most likely to try and sell to.
The total market would be all of the potential customers the company could
reach. This total market would be divided into several smaller groups (market
segmentation) based on demographic factors like income, occupation, age, etc.
and psychographic factors like attitudes and lifestyles. The company would
then
study each segment to determine which group or groups they would like to
focus their efforts on selling to (target market). These decisions will be based
on
how easy it will be to reach or satisfy certain customers or how easy it will be
to
make sales to them.
,Analyze product information to identify product features and benefits. Answer
- Participants should use the facts from the case for each product line to
identify how the proposed destination will benefit the multi-generation family.
They
should consider the types of activities provided at each destination and the
appeal for people of various age groups. Solutions should specifically state how
the chosen destination appeals to each generation.
Participants should identify the destinations they believe would be most
successful and least successful based on their analysis of features and benefits
to
each generation.
Assess a customer's special needs (e.g., children, disabilities, etc.). Answer -
Assess information needs. Answer - A needs assessment is a systematic
process for determining and
addressing needs, or "gaps" between current conditions and desired
conditions or "wants". The discrepancy between the current condition
and wanted condition must be measured to appropriately identify the
need. The need can be a desire to improve current performance or to
correct a deficiency. A needs assessment is a part of planning processes,
often used for improvement in individuals, education/training,
organizations, or communities. It can refine and improve a product such
as a service a client receives. It can be an effective tool to clarify
problems and identify appropriate interventions or solutions. By clearly
identifying the problem, finite resources can be directed towards
developing and implementing a feasible and applicable solution.
, Gathering appropriate and sufficient data informs the process of
developing an effective product that will address the group's needs and
wants. Needs assessments are only effective when they are ends-focused
and provide concrete evidence that can be used to determine which of
the possible means-to-the-ends are most effective and efficient for
achieving the desired results.
In this case there are 2 sets of needs to be assessed. The needs of those
seeking information on the companies through the evaluations of others,
and the needs of those companies in wanting fair and ethical
assessments.
Assist clients with customs regulations and health requirements for
international
travel. Answer -
Assist customers with passports and visas. Answer -
Build a brand. Answer - The brand should include the company's a vision, goals
and target
market
Symbols, such as a logo, and slogans should be used to communicate
the service's qualities
The brand's benefit to the company should be clearly stated
Close the sale. Answer - - offer additional incentives aside from current
product / service
- set up long term contract to close the deal
QUESTIONS AND ANSWERS | 2025/2026 UPDATE |
WITH COMPLETE SOLUTION
Analyze company resources to ascertain policies and procedures. Answer - A
set of policies are principles, rules, and guidelines formulated or adopted by
an organization to reach its long-termgoals and typically published in a booklet
or other form that is widely accessible.
Policies and procedures are designed to influence and determine all major
decisions and actions, and all activities take place within the boundaries set by
them. Procedures are the specific methodsemployed to express policies in
action
in day-to-day operations of the organization. Together, policies and procedures
ensure that a point of view held by the governing body of an organization is
translated into steps that result in an outcome compatible with that view.
Does the student share insight on the cost of their promotional ideas?
Does the student consider media policies?
Is their plan realistic for RESTAURANT 95?Participant demonstrates
and adheres to the following policies and procedures as stipulated in the
case study:
o Customers can make special orders for an extra fee; and,
o When signing an order form, customers are told that the delivery
date can fluctuate 7-10 business days.
,Given these policies, the participant might acknowledge that the store
should have informed the customer (judge) immediately when the
customer called to make the change of wedding date, as an act of good
customer service.
The participant may be innovative in devising solutions or new policies
for the store insofar as they do not contradict any of those already
mentioned. Examples of such policies are:
o For deliveries that are late at the fault of the store, the customer
may choose another jewelery set to be express delivered for their
occasion.
o Customer may pay an additional fee for express delivery on the
existing order
o Customer may pick up the jewellery directly from the wholesaler
Explain the concept of market and market identification Answer - The market
is the group of customers a company is most likely to try and sell to.
The total market would be all of the potential customers the company could
reach. This total market would be divided into several smaller groups (market
segmentation) based on demographic factors like income, occupation, age, etc.
and psychographic factors like attitudes and lifestyles. The company would
then
study each segment to determine which group or groups they would like to
focus their efforts on selling to (target market). These decisions will be based
on
how easy it will be to reach or satisfy certain customers or how easy it will be
to
make sales to them.
,Analyze product information to identify product features and benefits. Answer
- Participants should use the facts from the case for each product line to
identify how the proposed destination will benefit the multi-generation family.
They
should consider the types of activities provided at each destination and the
appeal for people of various age groups. Solutions should specifically state how
the chosen destination appeals to each generation.
Participants should identify the destinations they believe would be most
successful and least successful based on their analysis of features and benefits
to
each generation.
Assess a customer's special needs (e.g., children, disabilities, etc.). Answer -
Assess information needs. Answer - A needs assessment is a systematic
process for determining and
addressing needs, or "gaps" between current conditions and desired
conditions or "wants". The discrepancy between the current condition
and wanted condition must be measured to appropriately identify the
need. The need can be a desire to improve current performance or to
correct a deficiency. A needs assessment is a part of planning processes,
often used for improvement in individuals, education/training,
organizations, or communities. It can refine and improve a product such
as a service a client receives. It can be an effective tool to clarify
problems and identify appropriate interventions or solutions. By clearly
identifying the problem, finite resources can be directed towards
developing and implementing a feasible and applicable solution.
, Gathering appropriate and sufficient data informs the process of
developing an effective product that will address the group's needs and
wants. Needs assessments are only effective when they are ends-focused
and provide concrete evidence that can be used to determine which of
the possible means-to-the-ends are most effective and efficient for
achieving the desired results.
In this case there are 2 sets of needs to be assessed. The needs of those
seeking information on the companies through the evaluations of others,
and the needs of those companies in wanting fair and ethical
assessments.
Assist clients with customs regulations and health requirements for
international
travel. Answer -
Assist customers with passports and visas. Answer -
Build a brand. Answer - The brand should include the company's a vision, goals
and target
market
Symbols, such as a logo, and slogans should be used to communicate
the service's qualities
The brand's benefit to the company should be clearly stated
Close the sale. Answer - - offer additional incentives aside from current
product / service
- set up long term contract to close the deal
