C720 - WGU Exam
Why would the company use this check To develop a Pareto chart identifying the root causes of engine defects
sheet?
Which aspect of quality is demonstrated Durability
by a vehicle that has a useful life of
165,000 miles?
A quality improvement team is trying to Run charts and Control charts
illustrate to upper management how a
process is varying over time as
measurements are collected.
Which two statistical process control
(SPC) tools should the team use?
The CEO of a service company wants to Deming's 14 points
change the strategy of the company
from volume sales to high-quality
products.
Which philosophy should the CEO
implement to emphasize quality over
volume?
, C720 - WGU Exam
A company sells garage doors through a Control charts to measure the time elapsed to completion Run charts to ch
national retailer and contracts with local output around the 14-day central tendency
installers to complete the installations.
The operations manager is responsible
for completing the installations in a 14-
day period after the sale. The company
will be penalized financially if it fails to
achieve these objectives. The operations
manager's daily responsibilities include
contacting installers to expedite orders
and ensure deadlines are met.
Which two tools should be used to
measure installer performance?
Choose 2 answers
Which quality tool examines patterns, Statistical process control
flow, and causes of variation of data
points over time?
, C720 - WGU Exam
A vice president of a major retailer is Scatter plot
trying to reduce the wait time for
customers in the checkout line by
appropriately opening checkout lines. To
do this, the VP needs to know the
relationship and degree of correlation
between monthly customer visits and
area population.
Which tool should be used in this
situation?
Which two company practices reflect A company tries to reduce variation in the quality of products it offers.
the guiding principles of Six Sigma?
A company emphasizes the quality of suppliers because the quality of outp
Choose 2 answers are determined by the quality of inputs.
Six Sigma is adopted by a manufacturing There should be no more than 3.4 defects per million products from a
company. manufacturing company statistically.
How can the company use Six Sigma to
establish quality improvement?
, C720 - WGU Exam
A company makes rulers that are Conformance
designed to be 20 cm in length with
allowance ±0.1 cm.
If the actual length of a ruler is 20.2 cm,
which factor will the company use to
judge the quality of the length of the
rulers?
Which quality management philosophy Ishikawa's quality circle
uses cause-and-effect fishbone
diagrams for root-cause analysis,
emphasizes a bottom-up approach to
quality, and considers standardization
and quality control to move together in
improvement?
Which quality management philosophy Juran Institute's management theory
assigns cost to quality, defines quality by
how well a product can be used for its
intended purpose, and uses Pareto
charts?
Why would the company use this check To develop a Pareto chart identifying the root causes of engine defects
sheet?
Which aspect of quality is demonstrated Durability
by a vehicle that has a useful life of
165,000 miles?
A quality improvement team is trying to Run charts and Control charts
illustrate to upper management how a
process is varying over time as
measurements are collected.
Which two statistical process control
(SPC) tools should the team use?
The CEO of a service company wants to Deming's 14 points
change the strategy of the company
from volume sales to high-quality
products.
Which philosophy should the CEO
implement to emphasize quality over
volume?
, C720 - WGU Exam
A company sells garage doors through a Control charts to measure the time elapsed to completion Run charts to ch
national retailer and contracts with local output around the 14-day central tendency
installers to complete the installations.
The operations manager is responsible
for completing the installations in a 14-
day period after the sale. The company
will be penalized financially if it fails to
achieve these objectives. The operations
manager's daily responsibilities include
contacting installers to expedite orders
and ensure deadlines are met.
Which two tools should be used to
measure installer performance?
Choose 2 answers
Which quality tool examines patterns, Statistical process control
flow, and causes of variation of data
points over time?
, C720 - WGU Exam
A vice president of a major retailer is Scatter plot
trying to reduce the wait time for
customers in the checkout line by
appropriately opening checkout lines. To
do this, the VP needs to know the
relationship and degree of correlation
between monthly customer visits and
area population.
Which tool should be used in this
situation?
Which two company practices reflect A company tries to reduce variation in the quality of products it offers.
the guiding principles of Six Sigma?
A company emphasizes the quality of suppliers because the quality of outp
Choose 2 answers are determined by the quality of inputs.
Six Sigma is adopted by a manufacturing There should be no more than 3.4 defects per million products from a
company. manufacturing company statistically.
How can the company use Six Sigma to
establish quality improvement?
, C720 - WGU Exam
A company makes rulers that are Conformance
designed to be 20 cm in length with
allowance ±0.1 cm.
If the actual length of a ruler is 20.2 cm,
which factor will the company use to
judge the quality of the length of the
rulers?
Which quality management philosophy Ishikawa's quality circle
uses cause-and-effect fishbone
diagrams for root-cause analysis,
emphasizes a bottom-up approach to
quality, and considers standardization
and quality control to move together in
improvement?
Which quality management philosophy Juran Institute's management theory
assigns cost to quality, defines quality by
how well a product can be used for its
intended purpose, and uses Pareto
charts?
