DENTAL OFFICE MANAGEMENT FINAL EXAM | 144
QUESTIONS AND ANSWERS | WITH COMPLETE
SOLUTION
What is the only national certification agency for dental assistants recognized
by the American dental associations and it maintains the responsibility of
promoting standards of professionalism and competency through testing and
certification Answer - Dental assisting national board
Where is treatment planning discussed? Answer - Consultation room
What do the clinical area in the dental office include? Answer - Dental
operatory/treatment room, laboratory, and sterilization area
What does the dental laboratory provide? Answer - Area for the clinical staff to
perform functions such as pouring up impressions and developing diagnostic
models
What is the number one concern for dental office administrator? Answer -
Caring for the patient welfare
What are the task of the dental assistant? Answer - Providing assistance to the
dentist during treatment, taking impressions, taking/developing dental
radiographs, office administrative duties, providing patient instructions for
dental procedures, ensuring that infection control & sterilization standards are
upheld, assisting patients with comfort before during and after procedure, and
communicating with dental suppliers with ordering products
,what are the elements of communication? Answer - sender, receiver, message,
and feedback
What is the sender? Answer - This is the person that encodes the message
What is the receiver? Answer - This is the person that decodes the message
What is the message in the elements of communication? Answer - This is being
sent/received either verbal or nonverbal
What is the feedback in elements of communication? Answer - provides the
confirmation to the sender
What are barriers to communication? Answer - ourselves
sender barrier
environmental
noise
How can ourselves be barriers to communication? Answer - if we focus on
ourselves rather than the person we are speaking too, can lead to confusion
and conflict.
What is a sender barrier? Answer - The volume and the rate of your speech is
considered this. The flexibility of your voice and speaking in a pleasant tone
keeps the patient at ease.
, How can the environment be a barrier to communication? Answer - bright
lights, unusual sights, or any other stimulus (desk organization & interruptions)
provides a potential distraction
How can noise be a barrier to communication? Answer - equipment or
environmental noise impedes clear communication. The sender and the
receiver must both be able to concentrate on the messages being sent to each
other
what can you do to show that you are interested in what the patient is saying?
Answer - Leaning towards them, and nodding your head
What reveals your attitude? Answer - Posture
What should you do when speaking to your patient? Answer - Let your patient
talk, provide feedback but don't interrupt incessantly, and analyze what they
are saying.
Who owns the physical records pertaining to the patient & is the legal guardian
of the chart and records? Answer - Dentist
Do patients have the right to possess their original record? Answer - No
What does the patient have the right to see? Answer - They have the right to
see, review, inspect, and request to obtain a copy of their record components
What to remember when writing up a chart? Answer - Chart if their are any
cancellations/no-shows, if anything has been cancelled or reschedule note who
cancelled it & who reschedule it
QUESTIONS AND ANSWERS | WITH COMPLETE
SOLUTION
What is the only national certification agency for dental assistants recognized
by the American dental associations and it maintains the responsibility of
promoting standards of professionalism and competency through testing and
certification Answer - Dental assisting national board
Where is treatment planning discussed? Answer - Consultation room
What do the clinical area in the dental office include? Answer - Dental
operatory/treatment room, laboratory, and sterilization area
What does the dental laboratory provide? Answer - Area for the clinical staff to
perform functions such as pouring up impressions and developing diagnostic
models
What is the number one concern for dental office administrator? Answer -
Caring for the patient welfare
What are the task of the dental assistant? Answer - Providing assistance to the
dentist during treatment, taking impressions, taking/developing dental
radiographs, office administrative duties, providing patient instructions for
dental procedures, ensuring that infection control & sterilization standards are
upheld, assisting patients with comfort before during and after procedure, and
communicating with dental suppliers with ordering products
,what are the elements of communication? Answer - sender, receiver, message,
and feedback
What is the sender? Answer - This is the person that encodes the message
What is the receiver? Answer - This is the person that decodes the message
What is the message in the elements of communication? Answer - This is being
sent/received either verbal or nonverbal
What is the feedback in elements of communication? Answer - provides the
confirmation to the sender
What are barriers to communication? Answer - ourselves
sender barrier
environmental
noise
How can ourselves be barriers to communication? Answer - if we focus on
ourselves rather than the person we are speaking too, can lead to confusion
and conflict.
What is a sender barrier? Answer - The volume and the rate of your speech is
considered this. The flexibility of your voice and speaking in a pleasant tone
keeps the patient at ease.
, How can the environment be a barrier to communication? Answer - bright
lights, unusual sights, or any other stimulus (desk organization & interruptions)
provides a potential distraction
How can noise be a barrier to communication? Answer - equipment or
environmental noise impedes clear communication. The sender and the
receiver must both be able to concentrate on the messages being sent to each
other
what can you do to show that you are interested in what the patient is saying?
Answer - Leaning towards them, and nodding your head
What reveals your attitude? Answer - Posture
What should you do when speaking to your patient? Answer - Let your patient
talk, provide feedback but don't interrupt incessantly, and analyze what they
are saying.
Who owns the physical records pertaining to the patient & is the legal guardian
of the chart and records? Answer - Dentist
Do patients have the right to possess their original record? Answer - No
What does the patient have the right to see? Answer - They have the right to
see, review, inspect, and request to obtain a copy of their record components
What to remember when writing up a chart? Answer - Chart if their are any
cancellations/no-shows, if anything has been cancelled or reschedule note who
cancelled it & who reschedule it
