Exam: Questions and Answers
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What diagram? as production speed increases, so does the number of
defects. - correct answer-Scatter diagram
Pareto Analysis - correct answer-a technique used to identify quality
problems based on their degree of importance
Histograms - correct answer-a chart that shows the frequency
distribution of observed values of a variable
quality function deployment (QFD) - correct answer-A tool used to
translate the preferences of the customer into specific technical
requirements.
, Quality at the source - correct answer-the belief that it is far better to
uncover the source of quality problems and correct it than to discard
defective items after production.
Malcolm Baldrige National Quality Award - correct answer-An award
given annually to companies that demonstrate quality excellence and
establish best practice standards in industry.
Deming prize - correct answer-A Japanese award given to companies to
recognize efforts in quality improvement
ISO 9000 - correct answer-A set of international quality standards and a
certification demonstrating that companies have met all the standards
specified
ISO 14000 - correct answer-A set of international standards and a
certification focusing on a company's environmental responsibility.