BUSMHR 2292 Learning Assessment 2 | Study Guide, Practice Questions & Answers

BUSMHR 2292 Learning Assessment 2

- Self Bias
Types of Ethical Bias - Group Bias
- Moral Credentialing

Crisis a time of intense difficulty, trouble, or danger

Crisis Pyramid Prevention, Response & Resumption, Recovery

- Risk Assesment
Prevention - Mitigation
(bottom of pyramid)

-protect life and property
-manage the incident
Response & Resumption
-repair/restore facilities
(middle of pyramid)

- Recover other operations
Recovery - Repair/restore facilities
(top of pyramid)

1. Assess the Chaos
2. Analyze your situation
Crisis Framework
3. Adapt to the environment
4. Adjust for the Future

, BUSMHR 2292 Learning Assessment 2
Reputation Based on Empathy and Competence

- warm
Empathy (crisis management) - trustworthy
- caring

- Reliable
Competence (crisis management)
- Quality

Axiom #1 (managing the public's the public doesn't see the whole picture
attention)

Axiom #2 (managing the public's Perception Matters- but the public's perception may be different.
attention)

Axiom #3 (managing the public's the public doesn't pay much attention (most common)
attention)

social significance y-axis vs. entertainment x-axis
The media's role in a crisis
(positive relationship)

The keys to an apology alacrity, acknowledgement, amends

SPEED: an immediate willingness to apologize. Not a begruding act of adm
alacrity (apology)
that is pulled out painfully over an extended period of time.

An apology needs to have some acknowledgement. The offering party mus
Acknowledgement (apology)
acknowledge the harm that they have caused, and their responsibility for it.