Business Management and Administration Cluster Exam
A type of business ownership where a franchisee pays royalties to a franch
Business-format franchise
to sell products or services.
A legal contract where one party allows another to use its intellectual prop
Licensing agreement
in exchange for royalties.
A business structure where two or more individuals manage and operate a
General partnership
business together.
A strategy where salespersons earn income through direct sales and by
Multilevel marketing
recruiting new salespeople.
A continuous process that involves guiding and motivating employees to
Directing function of management
achieve organizational goals.
Ownership does not pass to the purchaser until all payments have been m
Legal ownership of purchases
the purchaser uses installment credit.
The process of reviewing departmental reports to determine issues affecti
Human resources analysis
business outputs.
Confidential business information that provides a competitive edge, such a
Trade secret
customer list.
Accident report A formal document that records the details of an accident in the workplace
, Business Management and Administration Cluster Exam
A letter sent by an attorney to another party outlining the reasons for a
Demand letter
potential lawsuit.
Economic want A desire for goods or services that requires spending money.
A method used by businesses to document and transfer employees' knowl
Knowledge capture technique
such as creating a diagram.
The position responsible for overseeing recruitment, training, performance
Human resources manager
safety of employees.
The process of optimizing purchasing, production, warehousing, and inven
Supply chain network design
to improve service and reduce costs.
A role that focuses on overseeing the production and delivery of goods an
Operations manager
services.
Project manager A person responsible for planning, executing, and closing projects.
An individual who oversees the administrative functions and operations of
Office manager
office.
Transportation in supply chain The movement of goods from one location to another within the supply ch
Marketing in supply chain The process of promoting and selling products or services to customers.
The activities that communicate the benefits of a product or service to pot
Promotion in supply chain
customers.
, Business Management and Administration Cluster Exam
Collaboration among team members who are located in different geograp
Geographically dispersed teamwork
locations.
Software that allows multiple users to work on documents together, share
Groupware
and communicate quickly and easily.
Component of verbal communication Facial expression, body posture, eye contact, and listening.
Selling customer lists without consent The business is likely to lose its customers' trust.
Trademark infringement Seward can take legal action by filing an infringement lawsuit against Lamo
Constructive criticism Aaliyah's comments to Lisa about her project.
Positive relationships with vendors A business should embrace a team-oriented mindset.
Online shipment tracking An example of technology affecting supply chain management.
Ethical quality management Aims to benefit the business and those outside it.
Analyzing a business's income statement Usually the responsibility of managers.
Culture of recognition Can deepen relationships by paying someone the ultimate compliment.
Knowledge management Organizations undertake it to ensure that organizational knowledge isn't w
Workplace safety regulations Demonstrate how legal considerations affect business operations.
Project manager responsibilities Determining and communicating the project objectives to clients.
, Business Management and Administration Cluster Exam
Function of management establishing Organizing.
authority levels
Legal considerations affecting business Operations.
Constructive feedback Comments that help improve work while acknowledging strengths.
Team-oriented mindset Essential for maintaining positive relationships with vendors.
Facial expression A component of verbal communication.
Body posture A component of verbal communication.
Eye contact A component of verbal communication.
Listening A component of verbal communication.
Infringement lawsuit Legal action to prevent trademark misuse.
Customer trust Can be lost by selling customer lists without consent.
Project objectives What a project manager must communicate to clients.
Authority levels in management Established through the organizing function.
Management's approach to reduce the business's level of risk associated w
Business Ethics
ethics.
Building and maintaining these within an organization helps employees and
Political Relationships
company accomplish objectives.
A type of business ownership where a franchisee pays royalties to a franch
Business-format franchise
to sell products or services.
A legal contract where one party allows another to use its intellectual prop
Licensing agreement
in exchange for royalties.
A business structure where two or more individuals manage and operate a
General partnership
business together.
A strategy where salespersons earn income through direct sales and by
Multilevel marketing
recruiting new salespeople.
A continuous process that involves guiding and motivating employees to
Directing function of management
achieve organizational goals.
Ownership does not pass to the purchaser until all payments have been m
Legal ownership of purchases
the purchaser uses installment credit.
The process of reviewing departmental reports to determine issues affecti
Human resources analysis
business outputs.
Confidential business information that provides a competitive edge, such a
Trade secret
customer list.
Accident report A formal document that records the details of an accident in the workplace
, Business Management and Administration Cluster Exam
A letter sent by an attorney to another party outlining the reasons for a
Demand letter
potential lawsuit.
Economic want A desire for goods or services that requires spending money.
A method used by businesses to document and transfer employees' knowl
Knowledge capture technique
such as creating a diagram.
The position responsible for overseeing recruitment, training, performance
Human resources manager
safety of employees.
The process of optimizing purchasing, production, warehousing, and inven
Supply chain network design
to improve service and reduce costs.
A role that focuses on overseeing the production and delivery of goods an
Operations manager
services.
Project manager A person responsible for planning, executing, and closing projects.
An individual who oversees the administrative functions and operations of
Office manager
office.
Transportation in supply chain The movement of goods from one location to another within the supply ch
Marketing in supply chain The process of promoting and selling products or services to customers.
The activities that communicate the benefits of a product or service to pot
Promotion in supply chain
customers.
, Business Management and Administration Cluster Exam
Collaboration among team members who are located in different geograp
Geographically dispersed teamwork
locations.
Software that allows multiple users to work on documents together, share
Groupware
and communicate quickly and easily.
Component of verbal communication Facial expression, body posture, eye contact, and listening.
Selling customer lists without consent The business is likely to lose its customers' trust.
Trademark infringement Seward can take legal action by filing an infringement lawsuit against Lamo
Constructive criticism Aaliyah's comments to Lisa about her project.
Positive relationships with vendors A business should embrace a team-oriented mindset.
Online shipment tracking An example of technology affecting supply chain management.
Ethical quality management Aims to benefit the business and those outside it.
Analyzing a business's income statement Usually the responsibility of managers.
Culture of recognition Can deepen relationships by paying someone the ultimate compliment.
Knowledge management Organizations undertake it to ensure that organizational knowledge isn't w
Workplace safety regulations Demonstrate how legal considerations affect business operations.
Project manager responsibilities Determining and communicating the project objectives to clients.
, Business Management and Administration Cluster Exam
Function of management establishing Organizing.
authority levels
Legal considerations affecting business Operations.
Constructive feedback Comments that help improve work while acknowledging strengths.
Team-oriented mindset Essential for maintaining positive relationships with vendors.
Facial expression A component of verbal communication.
Body posture A component of verbal communication.
Eye contact A component of verbal communication.
Listening A component of verbal communication.
Infringement lawsuit Legal action to prevent trademark misuse.
Customer trust Can be lost by selling customer lists without consent.
Project objectives What a project manager must communicate to clients.
Authority levels in management Established through the organizing function.
Management's approach to reduce the business's level of risk associated w
Business Ethics
ethics.
Building and maintaining these within an organization helps employees and
Political Relationships
company accomplish objectives.
