ANSWERS
Which of the following statements about hotel food and
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beverage operations is TRUE? |\ |\ |\
a. Hotel marketing efforts focus exclusively on attracting
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hotel guests to dine at the property's food and beverage
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outlets.
b. Room service is typically the most profitable food
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service operation in a hotel.
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c. The restaurant manager in a hotel has greater decision-
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making powers than a manager of a freestanding
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restaurant.
d. Catering responsibilities in a hotel are generally a
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function of the marketing and sales department. -
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CORRECT ANSWERS ✔✔d. Catering responsibilities in a
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hotel are generally a function of the marketing and sales
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department.
Which of the following types of food and beverage
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operations faces the greatest challenge in relation to food
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transport and delivery systems?
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a. freestanding restaurant
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b. hotel food service
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,c. cafeteria food service
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d. concession at sports facilities - CORRECT ANSWERS
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✔✔b. hotel food service
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Which of the following is a support center within a hotel?
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a. accounting department
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b. the banquet operation
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c. the rooms department
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d. room service - CORRECT ANSWERS ✔✔a. accounting
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department
Why are multi-unit organizations popular in the restaurant
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industry?
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a. They provide brand recognition.
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b. Greater opportunities are available to market
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throughout broad geographic regions. |\ |\ |\ |\
c. Business financing is easier to obtain.
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d. All of the above are true of multi-unit organizations. -
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CORRECT ANSWERS ✔✔d. all of the above |\ |\ |\ |\ |\ |\
The principal benefit of point-of-sale technology to a food
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and beverage operation is its:
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a. ability to track, record, and provide detailed financial
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information.
, b. efficiency in tracking guest reservations and matching
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reservation times with table assignments. |\ |\ |\ |\
c. speed and accuracy in calculating guest check totals
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and making change for customers.
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d. ability to control deliveries to and issues from food
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storage areas. - CORRECT ANSWERS ✔✔a. ability to track,
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record, and provide detailed financial information.
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Which of the following resources is available in a limited
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supply to managers of food and beverage operations?
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a. time
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b. facilities
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c. money
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d. all of the above - CORRECT ANSWERS ✔✔d. all of the
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above
Effective control systems can help food and beverage
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managers:
a. identify mistakes and plan tactics to correct them.
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b. create a mission statement.
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c. identify new menu items to offer.
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d. define strategic objectives. - CORRECT ANSWERS ✔✔a.
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identify mistakes and plan tactics to correct them.
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