SIA Door Supervisor Module 1,2,3&4 EXAM COMPLETE QUESTIONS AND VERIFIED SOLUTIONS LATEST UPDATE THIS YEAR

Page 1 of 15



SIA Door Supervisor training Module 3 EXAM COMPLETE QUESTIONS

AND VERIFIED SOLUTIONS 2026-2027 LATEST UPDATE THIS YEAR



QUESTION: When using contact and cover , what would be the best position for the cover to

adopt...? - ANSWER-A safe distance away where they are not seen as intimidating




QUESTION: When a person feels threatened , a recognized response is that their...? - ANSWER-

Eyes open wider




QUESTION: How can operatives recognize any potential risk to themselves when dealing with a

conflict situation...? - ANSWER-By conducting a dynamic risk assessment




QUESTION: What describes a win-win situation...? - ANSWER-The customers save face and the

security operatives are seen to be professional




QUESTION: What is best for de-escalating conflict...? - ANSWER-Reassure the person and try to

reduce their anxiety

, Page 2 of 15




QUESTION: Name a response that is most likely to de-escalate a potentially aggressive

situation...? - ANSWER-Active listening




QUESTION: Positive and constructive communication can be used to manage conflict by...? -

ANSWER-Respecting the person and giving reassurance you are there to help




QUESTION: An angry response in others can be prevented by...? - ANSWER-Having self control




Q; When a situation escalates, what are the 3 levels that lead to violence...? - ANSWER-

Frustration


Anger


Aggression




QUESTION: What is the most important reason for employers to have a procedure for reporting

incidents of workplace violence...? - ANSWER-It helps in the process of identifying future risks

faced by staff