COMM 101 Final Exam Study Guide Questions and Answers Already Passed
Encoding - Answers the sender encodes a message; creating a message to send to the receiver
Decoding - Answers interpreting a message
Message - Answers the particular meaning or content that the sender wishes the receiver to
understand (can be intentional or unintentional, verbal or nonverbal, written or spoken, etc)
Channel - Answers the method a sender uses to send a message to the receiver
Noise - Answers anything that interferes with the sending or receiving of a message; can be
external or internal
Linear Model of Communication - Answers suggests that communication moves only in one
direction;
Transactional Model of Communication - Answers demonstrates that communication
participants act as senders and receivers simultaneously, creating reality through their
interactions;
Self-concept - Answers sum total of who we think we are, or how we define ourselves
Self-Esteem - Answers the degree to which we value or devalue who we think we are
Self-Fulfilling Prophecy - Answers when our behavior serves to fulfill someone else's
expectations for us
Stereotypes - Answers broad generalizations; making a judgment about a person or a group of
people based off of previous notions; putting a group of people all in the same category;
Reflected Appraisal - Answers evaluating ourselves based upon how we see others seeing us;
seeing yourself through the eyes of others, or through the way you think others see you;
Situational Aspects - Answers the "when, where, and why" the communication is taking place
Relational Aspects - Answers the "whom" the communication is taking place with
Feedback - Answers a noticeable response to a sender's message either verbally or nonverbally
Identity Management - Answers where we alter our behavior and/or appearance to control how
others see us (must take place in public, must be intentional, does not require one to be entirely
truthful)
Facework - Answers strategies used to shape one's social media image
Classical Period - Answers people placed high value on the spoken word and argumentation
skills; accentuated emotion and logic to persuade others, and developed guidelines for public
, presentations
Aristotle - Answers defined "rhetoric" and the three necessary proofs for persuasion - ethos,
pathos, and logos
Ethos - Answers human character, morals, etc.
Pathos - Answers emotional appeal
Logos - Answers logical reason
Kinesics - Answers study of how we use body movement and facial expressions;
Haptics - Answers study of touch
Proxemics - Answers study of how we use our space influences the ways we relate with others
Chronemics - Answers study of how people use time
Paralanguage - Answers term we use to describe vocal qualities such as pitch, volume,
inflection rate of speech, and rhythm
Nonverbal Messages - Answers Nonverbal messages are generally more accurate than verbal
messages.
Monochronic Culture - Answers a culture that worships time (Ex: the US)
Polychronic Culture - Answers a culture that is more flexible regarding the use of time (Ex: Arab
and Latin American countries)
Cultural Connection - Answers Nonverbal Communication; Ex: the handshake is the most
common form of business greeting in the US; Far east countries - a handshake is most often
accompanied by a bow;
Touch (For example - How is touch looked at in the US?) - Answers extremely situational and
relational in the US; American residents tend to be more reserved when it comes to touch,
especially in public;
Types of Distances (proxemics) - Answers - Intimate Distance: the most valued and guarded
distance; touch to 18 inches
- Personal Distance: the second most valued and guarded distance; 18 inches to 4 feet; two
students sitting next to each other in a class;
- Social Distance: where most communication exists on a daily basis, especially in the
business/professional world; good for job interviews, conference rooms, boardrooms; 4 feet to
12 feet;
Encoding - Answers the sender encodes a message; creating a message to send to the receiver
Decoding - Answers interpreting a message
Message - Answers the particular meaning or content that the sender wishes the receiver to
understand (can be intentional or unintentional, verbal or nonverbal, written or spoken, etc)
Channel - Answers the method a sender uses to send a message to the receiver
Noise - Answers anything that interferes with the sending or receiving of a message; can be
external or internal
Linear Model of Communication - Answers suggests that communication moves only in one
direction;
Transactional Model of Communication - Answers demonstrates that communication
participants act as senders and receivers simultaneously, creating reality through their
interactions;
Self-concept - Answers sum total of who we think we are, or how we define ourselves
Self-Esteem - Answers the degree to which we value or devalue who we think we are
Self-Fulfilling Prophecy - Answers when our behavior serves to fulfill someone else's
expectations for us
Stereotypes - Answers broad generalizations; making a judgment about a person or a group of
people based off of previous notions; putting a group of people all in the same category;
Reflected Appraisal - Answers evaluating ourselves based upon how we see others seeing us;
seeing yourself through the eyes of others, or through the way you think others see you;
Situational Aspects - Answers the "when, where, and why" the communication is taking place
Relational Aspects - Answers the "whom" the communication is taking place with
Feedback - Answers a noticeable response to a sender's message either verbally or nonverbally
Identity Management - Answers where we alter our behavior and/or appearance to control how
others see us (must take place in public, must be intentional, does not require one to be entirely
truthful)
Facework - Answers strategies used to shape one's social media image
Classical Period - Answers people placed high value on the spoken word and argumentation
skills; accentuated emotion and logic to persuade others, and developed guidelines for public
, presentations
Aristotle - Answers defined "rhetoric" and the three necessary proofs for persuasion - ethos,
pathos, and logos
Ethos - Answers human character, morals, etc.
Pathos - Answers emotional appeal
Logos - Answers logical reason
Kinesics - Answers study of how we use body movement and facial expressions;
Haptics - Answers study of touch
Proxemics - Answers study of how we use our space influences the ways we relate with others
Chronemics - Answers study of how people use time
Paralanguage - Answers term we use to describe vocal qualities such as pitch, volume,
inflection rate of speech, and rhythm
Nonverbal Messages - Answers Nonverbal messages are generally more accurate than verbal
messages.
Monochronic Culture - Answers a culture that worships time (Ex: the US)
Polychronic Culture - Answers a culture that is more flexible regarding the use of time (Ex: Arab
and Latin American countries)
Cultural Connection - Answers Nonverbal Communication; Ex: the handshake is the most
common form of business greeting in the US; Far east countries - a handshake is most often
accompanied by a bow;
Touch (For example - How is touch looked at in the US?) - Answers extremely situational and
relational in the US; American residents tend to be more reserved when it comes to touch,
especially in public;
Types of Distances (proxemics) - Answers - Intimate Distance: the most valued and guarded
distance; touch to 18 inches
- Personal Distance: the second most valued and guarded distance; 18 inches to 4 feet; two
students sitting next to each other in a class;
- Social Distance: where most communication exists on a daily basis, especially in the
business/professional world; good for job interviews, conference rooms, boardrooms; 4 feet to
12 feet;
