Test Bank for Organizational
Behaviour Understanding and
Managing Life at Work 13th
Edition By Gary Johns, Alan
Saks (All Chapters 1-15, 100%
Original Verified, A+ Grade)
All Chapters Arranged Reverse: 15-1
This is The Only Original and
Complete Test Bank for 13th
Edition, All Other Files in the
Market are Fake/Old/Wrong
Edition.
,Organizational Behaviour, 13e (Johns/Saks)
Chapter 15: Organizational Change, Development, and Innovation
Objective 15.1
1. Organizations in a(n) ________ environment must generally exhibit more change to be effective than those operating in a
more ________ environment.
A) dynamic; stable
B) dynamic; hostile
C) stable; dynamic
D) stable; open
E) open; hostile
Difficulty: 2
QuestionID: 15-1-01
Skill: Recall
Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can
change.
Answer: A) dynamic; stable
2. Unfreezing
A) is an organizational development technique pioneered by the U.S. Navy.
B) is the first step in the organizational change process.
C) is the most effective organizational development technique.
D) consistently prevents the diffusion of change efforts.
E) is required to ensure that new attitudes or behaviours become an enduring part of the organization.
Difficulty: 1
QuestionID: 15-1-02
Skill: Recall
Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can
change.
Answer: B) is the first step in the organizational change process.
3. Almost any organizational change effort must consider changes in ________ to be effective.
A) people
B) technology
C) structure
D) basic goals and strategies
E) process
Difficulty: 2
QuestionID: 15-1-03
Skill: Recall
Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can
change.
Answer: A) people
1
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,4. Which statement about environmental change, organizational change, and organizational effectiveness is TRUE?
A) Organizations that exhibit the most change are most effective, regardless of their environment.
B) Organizations that exhibit the least change are most effective, regardless of their environment.
C) Dynamic environments require a fairly high degree of organizational change if the organization is to be effective.
D) Stable environments require a fairly high degree of organizational change if the organization is to be effective.
E) All organizations should exhibit the same degree of change to be effective, regardless of environment.
Difficulty: 2
QuestionID: 15-1-04
Skill: Recall
Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can
change.
Answer: C) Dynamic environments require a fairly high degree of organizational change if the organization is to be effective.
5. Some organizations experience constant, unpredictable, non-linear change. These environments are called
A) difficult.
B) hyperturbulent.
C) chaotic.
D) unmanageable.
E) all of the above.
Difficulty: 2
QuestionID: 15-1-05
Skill: Recall
Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can
change.
Answer: B) hyperturbulent.
6. To achieve and maintain seamless change, hyperturbulent environments need to have the qualities of a ________
organization.
A) divisional
B) multi-national
C) learning
D) hierarchical
E) mechanistic
Difficulty: 2
QuestionID: 15-1-06
Skill: Recall
Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can
change.
Answer: C) learning
2
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, 7. What is the main reason reported for the failure of organizational change programs?
A) The failure to use an experienced change agent
B) The failure to conduct a proper diagnosis
C) The failure to change the organization's culture
D) The failure to change the organization's structure
E) The failure to refreeze the change
Difficulty: 2
QuestionID: 15-1-07
Skill: Recall
Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can
change.
Answer: C) The failure to change the organization's culture
8. What effect does the perception of threat have on change?
A) Motivator for change
B) Extreme inertia
C) Motivator for change and extreme inertia
D) Resistance and extreme inertia
E) Motivator for change and resistance
Difficulty: 2
QuestionID: 15-1-08
Skill: Recall
Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can
change.
Answer: C) Motivator for change and extreme inertia
9. The Stinky Cheese Company has begun to behave rigidly and exhibit extreme inertia. What has happened?
A) Unfreezing
B) Refreezing
C) Resistance
D) Perceived threat
E) Conflict
Difficulty: 2
QuestionID: 15-1-09
Skill: Applied
Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can
change.
Answer: D) Perceived threat
10. When is inertia most likely to occur?
A) When there is a lack of resources
B) When routines and processes are not modified
C) When routines and processes are modified
D) When there is a lack of resources and routines and processes are not modified
E) When there is a lack of resources and routines and processes are modified
Difficulty: 2
QuestionID: 15-1-10
Skill: Recall
Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can
change.
Answer: D) When there is a lack of resources and routines and processes are not modified
3
Copyright © 2026 Pearson Canada Inc.
Behaviour Understanding and
Managing Life at Work 13th
Edition By Gary Johns, Alan
Saks (All Chapters 1-15, 100%
Original Verified, A+ Grade)
All Chapters Arranged Reverse: 15-1
This is The Only Original and
Complete Test Bank for 13th
Edition, All Other Files in the
Market are Fake/Old/Wrong
Edition.
,Organizational Behaviour, 13e (Johns/Saks)
Chapter 15: Organizational Change, Development, and Innovation
Objective 15.1
1. Organizations in a(n) ________ environment must generally exhibit more change to be effective than those operating in a
more ________ environment.
A) dynamic; stable
B) dynamic; hostile
C) stable; dynamic
D) stable; open
E) open; hostile
Difficulty: 2
QuestionID: 15-1-01
Skill: Recall
Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can
change.
Answer: A) dynamic; stable
2. Unfreezing
A) is an organizational development technique pioneered by the U.S. Navy.
B) is the first step in the organizational change process.
C) is the most effective organizational development technique.
D) consistently prevents the diffusion of change efforts.
E) is required to ensure that new attitudes or behaviours become an enduring part of the organization.
Difficulty: 1
QuestionID: 15-1-02
Skill: Recall
Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can
change.
Answer: B) is the first step in the organizational change process.
3. Almost any organizational change effort must consider changes in ________ to be effective.
A) people
B) technology
C) structure
D) basic goals and strategies
E) process
Difficulty: 2
QuestionID: 15-1-03
Skill: Recall
Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can
change.
Answer: A) people
1
Copyright © 2026 Pearson Canada Inc.
,4. Which statement about environmental change, organizational change, and organizational effectiveness is TRUE?
A) Organizations that exhibit the most change are most effective, regardless of their environment.
B) Organizations that exhibit the least change are most effective, regardless of their environment.
C) Dynamic environments require a fairly high degree of organizational change if the organization is to be effective.
D) Stable environments require a fairly high degree of organizational change if the organization is to be effective.
E) All organizations should exhibit the same degree of change to be effective, regardless of environment.
Difficulty: 2
QuestionID: 15-1-04
Skill: Recall
Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can
change.
Answer: C) Dynamic environments require a fairly high degree of organizational change if the organization is to be effective.
5. Some organizations experience constant, unpredictable, non-linear change. These environments are called
A) difficult.
B) hyperturbulent.
C) chaotic.
D) unmanageable.
E) all of the above.
Difficulty: 2
QuestionID: 15-1-05
Skill: Recall
Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can
change.
Answer: B) hyperturbulent.
6. To achieve and maintain seamless change, hyperturbulent environments need to have the qualities of a ________
organization.
A) divisional
B) multi-national
C) learning
D) hierarchical
E) mechanistic
Difficulty: 2
QuestionID: 15-1-06
Skill: Recall
Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can
change.
Answer: C) learning
2
Copyright © 2026 Pearson Canada Inc.
, 7. What is the main reason reported for the failure of organizational change programs?
A) The failure to use an experienced change agent
B) The failure to conduct a proper diagnosis
C) The failure to change the organization's culture
D) The failure to change the organization's structure
E) The failure to refreeze the change
Difficulty: 2
QuestionID: 15-1-07
Skill: Recall
Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can
change.
Answer: C) The failure to change the organization's culture
8. What effect does the perception of threat have on change?
A) Motivator for change
B) Extreme inertia
C) Motivator for change and extreme inertia
D) Resistance and extreme inertia
E) Motivator for change and resistance
Difficulty: 2
QuestionID: 15-1-08
Skill: Recall
Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can
change.
Answer: C) Motivator for change and extreme inertia
9. The Stinky Cheese Company has begun to behave rigidly and exhibit extreme inertia. What has happened?
A) Unfreezing
B) Refreezing
C) Resistance
D) Perceived threat
E) Conflict
Difficulty: 2
QuestionID: 15-1-09
Skill: Applied
Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can
change.
Answer: D) Perceived threat
10. When is inertia most likely to occur?
A) When there is a lack of resources
B) When routines and processes are not modified
C) When routines and processes are modified
D) When there is a lack of resources and routines and processes are not modified
E) When there is a lack of resources and routines and processes are modified
Difficulty: 2
QuestionID: 15-1-10
Skill: Recall
Objective: 15.1 Explain the environmental forces that motivate organizational change, and describe the factors that organizations can
change.
Answer: D) When there is a lack of resources and routines and processes are not modified
3
Copyright © 2026 Pearson Canada Inc.
