WGU C954 - Pre-Assessment: Information
Technology Management
1. Which data set consumes disk space equal to the
change in the data since it was last captured?
Big
Static
Dynamic
Snapshot: Snapshot
2. A business wants to allow its employees to
communicate online with each other in real time. What
should the business use to achieve this?
Instant messaging
Email
Spreadsheet
Word processor: Instant messaging
3. An organization wants to calculate its sales by region.
Which type of software will serve this need? Human
resources management (HRM)
Inventory management
Customer relationship management (CRM)
Personnel management: Customer relationship management
(CRM)
4. Which component functions as a computer's working
memory?
,Random access memory (RAM)
Central processing unit (CPU)
Read-only memory (ROM)
Solid state drive (SSD): Random access memory (RAM)
5. What is a secondary storage medium?
Random access memory
Magnetic tape
Read-only memory
Cache: Magnetic tape
6. Which type of network should a company use if they
want to connect a
group of computers in an office building?
PAN
MAN
WAN
LAN: LAN
7. Which network topology uses a central hub to which all
devices on the
network are connected?
Bus
Wireless
Hybrid
Star: Star
, 8. Which multiuser operating system originated at AT&T's
Bell Laboratories?
Android
OS X
Linux
Unix: Unix
9. Which lifecycle stage of ITIL focuses on ensuring that a
business's objectives
align with those of the IT provider?
Service design (SD)
Service operation (SO)
Service transition (ST)
Service strategy (SS): Service strategy (SS)
10. Why was ITIL developed?
As a global oversight committee for the IT industry
As an assessment tool to be used globally in the IT
industry
As a guide to be used globally in the IT industry
As a consulting organization to support the IT industry
globally: As a guide to
be used globally in the IT industry
11. Which two subcategories are found within the service
strategy stages?
Choose 2 answers.
Technology Management
1. Which data set consumes disk space equal to the
change in the data since it was last captured?
Big
Static
Dynamic
Snapshot: Snapshot
2. A business wants to allow its employees to
communicate online with each other in real time. What
should the business use to achieve this?
Instant messaging
Spreadsheet
Word processor: Instant messaging
3. An organization wants to calculate its sales by region.
Which type of software will serve this need? Human
resources management (HRM)
Inventory management
Customer relationship management (CRM)
Personnel management: Customer relationship management
(CRM)
4. Which component functions as a computer's working
memory?
,Random access memory (RAM)
Central processing unit (CPU)
Read-only memory (ROM)
Solid state drive (SSD): Random access memory (RAM)
5. What is a secondary storage medium?
Random access memory
Magnetic tape
Read-only memory
Cache: Magnetic tape
6. Which type of network should a company use if they
want to connect a
group of computers in an office building?
PAN
MAN
WAN
LAN: LAN
7. Which network topology uses a central hub to which all
devices on the
network are connected?
Bus
Wireless
Hybrid
Star: Star
, 8. Which multiuser operating system originated at AT&T's
Bell Laboratories?
Android
OS X
Linux
Unix: Unix
9. Which lifecycle stage of ITIL focuses on ensuring that a
business's objectives
align with those of the IT provider?
Service design (SD)
Service operation (SO)
Service transition (ST)
Service strategy (SS): Service strategy (SS)
10. Why was ITIL developed?
As a global oversight committee for the IT industry
As an assessment tool to be used globally in the IT
industry
As a guide to be used globally in the IT industry
As a consulting organization to support the IT industry
globally: As a guide to
be used globally in the IT industry
11. Which two subcategories are found within the service
strategy stages?
Choose 2 answers.
