HFT 2254 - Final Exam questions &
answers graded A+
Which association is a collection of state-level hotel associations working together to meet the
educational, social, and legislative needs of its members? - correct answer ✔✔American Hotel
and Lodging Association
In which type of booking model are room rates readily viewed online by potential guests? -
correct answer ✔✔Merchant model
What the greatest difference between full-service hotels and limited-service hotels? - correct
answer ✔✔The food and beverage services offered by the hotels
What is the lodging industry term for an organization that provides travel booking services on
the internet? - correct answer ✔✔OTA
What is one reason that a hotel owner might consider hiring a hotel management company? -
correct answer ✔✔Improved overall management of the hotel
Which term refers to the fact that the decline in value of a hotel asset is generally tax
deductible? - correct answer ✔✔depreciation
What is the term used to identify those who purchase the rights to use a hotel's brand name? -
correct answer ✔✔Franchisee
Which is an example of a consumer-generated content website? - correct answer
✔✔www.TripAdvisor.com
, Which professional recognition is typically granted by a governmental agency? - correct answer
✔✔licensing
Which of the following is essential of employees are to effectively resolve guest problems as
they occur? - correct answer ✔✔The authority to make key decisions
When considering varied types of guests such as families on vacation and business persons,
what will be true about each type? - correct answer ✔✔They will have the same quality service
expectations
What is true about employees working in larger hotels? - correct answer ✔✔They work in
highly specialized positions
Which term refers to an individual who serves others as a personal teacher? - correct answer
✔✔mentor
Which management function refers to the process of supervising staff members in the
workplace? - correct answer ✔✔directing
What do the leaders of effective work teams know? - correct answer ✔✔Their teams must have
the full support of upper management.
Which is a workplace safety issue that should be addressed by hotel supervisors? - correct
answer ✔✔HIV/AIDS
What is the industry term used to describe a carefully planned series of corrective actions, each
increasing in severity and designed to encourage employees to follow established work rules? -
correct answer ✔✔progressive discipline
answers graded A+
Which association is a collection of state-level hotel associations working together to meet the
educational, social, and legislative needs of its members? - correct answer ✔✔American Hotel
and Lodging Association
In which type of booking model are room rates readily viewed online by potential guests? -
correct answer ✔✔Merchant model
What the greatest difference between full-service hotels and limited-service hotels? - correct
answer ✔✔The food and beverage services offered by the hotels
What is the lodging industry term for an organization that provides travel booking services on
the internet? - correct answer ✔✔OTA
What is one reason that a hotel owner might consider hiring a hotel management company? -
correct answer ✔✔Improved overall management of the hotel
Which term refers to the fact that the decline in value of a hotel asset is generally tax
deductible? - correct answer ✔✔depreciation
What is the term used to identify those who purchase the rights to use a hotel's brand name? -
correct answer ✔✔Franchisee
Which is an example of a consumer-generated content website? - correct answer
✔✔www.TripAdvisor.com
, Which professional recognition is typically granted by a governmental agency? - correct answer
✔✔licensing
Which of the following is essential of employees are to effectively resolve guest problems as
they occur? - correct answer ✔✔The authority to make key decisions
When considering varied types of guests such as families on vacation and business persons,
what will be true about each type? - correct answer ✔✔They will have the same quality service
expectations
What is true about employees working in larger hotels? - correct answer ✔✔They work in
highly specialized positions
Which term refers to an individual who serves others as a personal teacher? - correct answer
✔✔mentor
Which management function refers to the process of supervising staff members in the
workplace? - correct answer ✔✔directing
What do the leaders of effective work teams know? - correct answer ✔✔Their teams must have
the full support of upper management.
Which is a workplace safety issue that should be addressed by hotel supervisors? - correct
answer ✔✔HIV/AIDS
What is the industry term used to describe a carefully planned series of corrective actions, each
increasing in severity and designed to encourage employees to follow established work rules? -
correct answer ✔✔progressive discipline
