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1. The marketing program is a strategic combination of:
A. Price, people, process, physical evidence
B. Price, product, promotion, place
C. Positioning, branding, packaging, people
D. Promotion, process, planning, portfolios
Answer: B
2. The marketing program is aimed at:
A. Reducing production cost
B. Maximizing tangible, intangible, and perceptual attributes of an offering
C. Increasing sales force activity
D. Expanding distribution channels only
Answer: B
3. In commoditization, companies enhance service or symbolic elements by
changing:
A. People and process
B. Price, distribution, or promotion
C. Product packaging
,D. Organizational structure
Answer: B
4. The best marketing approach considers:
A. Promotion primarily
B. Product only
C. All four elements of the marketing program
D. Price as the most important factor
Answer: C
5. The most critical strategic decision in a marketing plan is the:
A. Pricing strategy
B. Promotion strategy
C. Product strategy
D. Distribution strategy
Answer: C
6. The product strategy involves:
A. Only branding
B. Design, development, branding, and positioning
C. Only product packaging
D. Market research
Answer: B
7. Real value of offerings refers to their ability to:
A. Reduce marketing costs
B. Deliver benefits that solve customer problems
C. Improve brand image only
,D. Increase production speed
Answer: B
8. Products generally fall into two categories:
A. Durable and nondurable goods
B. Luxury and necessity goods
C. Business products and consumer products
D. High-priced and low-priced
Answer: C
9. Business products are:
A. For personal use
B. Products used to produce other products or for company operations
C. Purchased only by government agencies
D. Only raw materials
Answer: B
10. Consumer products are:
A. Purchased for resale
B. Used in manufacturing
C. For personal use and enjoyment
D. Only shopping goods
Answer: C
11. Products lie at the heart of an organization because they define:
A. Competitors
B. What the organization does and why it exists
C. Pricing structures
, D. Promotional tools
Answer: B
12. Consumer product categories include:
A. Installations, raw materials, business services
B. Convenience, shopping, specialty, unsought products
C. Durable, nondurable, industrial
D. High-value, low-value, medium-value
Answer: B
13. Convenience products are items that consumers purchase:
A. After extensive research
B. Only when needed for emergencies
C. Frequently, conveniently, with minimal effort
D. During seasonal periods only
Answer: C
14. Shopping products are items for which consumers:
A. Put in minimal effort
B. Are unwilling to compare options
C. Spend considerable effort planning and purchasing
D. Buy only on impulse
Answer: C
15. Specialty products are characterized by:
A. Low brand loyalty
B. Frequent purchasing
C. Unique features and significant purchase effort