Milady CIMA Chapter 3 questions well
answered
As you interact and communicate with coworkers, you should be honest and ___________. -
correct answer ✔✔Sensitive
When communicating with your manager about an issue or problem, it is recommended that
you ___________ beforehand. - correct answer ✔✔Think of solutions
The document, also known as a client questionnaire, consultation card, or health history form, is
the client ____________________________ form. - correct answer ✔✔Intake form
In handling a client who is dissatisfied with a service, the ultimate goal is to: - correct answer
✔✔Make clients happy
Effective human relations and communication skills build _______________, accelerate
professional growth, and promote a positive work environment. - correct answer ✔✔Lasting
relationships
The act of successfully sharing information between two people or groups of people is known as
- correct answer ✔✔Effective communication
If a client is revealing increasingly personal details, one recommended strategy is that you
_______________ or find a reason to excuse yourself, and when you return, change the subject
or suggest a mini relaxation service. - correct answer ✔✔Change the subject
It is recommended that you allow how much time in your schedule to do the client
consultation? - correct answer ✔✔15 mins
answered
As you interact and communicate with coworkers, you should be honest and ___________. -
correct answer ✔✔Sensitive
When communicating with your manager about an issue or problem, it is recommended that
you ___________ beforehand. - correct answer ✔✔Think of solutions
The document, also known as a client questionnaire, consultation card, or health history form, is
the client ____________________________ form. - correct answer ✔✔Intake form
In handling a client who is dissatisfied with a service, the ultimate goal is to: - correct answer
✔✔Make clients happy
Effective human relations and communication skills build _______________, accelerate
professional growth, and promote a positive work environment. - correct answer ✔✔Lasting
relationships
The act of successfully sharing information between two people or groups of people is known as
- correct answer ✔✔Effective communication
If a client is revealing increasingly personal details, one recommended strategy is that you
_______________ or find a reason to excuse yourself, and when you return, change the subject
or suggest a mini relaxation service. - correct answer ✔✔Change the subject
It is recommended that you allow how much time in your schedule to do the client
consultation? - correct answer ✔✔15 mins
