C394 IT APPLICATIONS
COMPTIA A+ 220-1002 REAL
EXAM 214-QUESTIONS &
ANSWERS | 2025 NEW
WESTERN GOVERNORS’
UNIVERSITY
Pro learn
,QUESTION 1
A user is requesting a solution that will prevent file
corruption and ensure a graceful shutdown while providing at
least one hour of uptime in case of extreme weather
conditions. Which of the following should a technician
recommend?
A Uninterruptible power supply
B. Surge protector
C. Power strip
D. Power distribution unit
Answer: A
QUESTION 2
Which of the followmg installation types would require the use of an
Answer file to install the OS?
A. Unattended
B. Clean
C. Repair D. Upgrade
Answer: A
QUESTION 3
A MAC user's operating system became corrupted, and files
were deleted after malware was downloaded. The user needs to
access the data that was previously stored on the MAC. Which
of the following built-in utilities should be used?
A Time Machine
B. Snapshot
C. System Restore D. Boot Camp
Answer: A
QUESTION 4
A manager requests remote access to a server after hours and on
weekends to Check data.
The manager insists on using the server. Before granting the
access, which of the following is the MOST important step a
technician can take to protect against possible infection?
A. Create a policy to remove Internet access from the server
during off hours
B. Set the local antivirus software on the server to update and
scan daily
C. Ensure the server is patched with the latest security updates
D. Educate the manager on sate Internet browsing practices
,Answer: C
QUESTION 5
A manager with a restricted user account receives the following
error message:
Windows Update cannot currently check for updates because the
service is not running. The
, manager contacts the help desk to report the error. A technician
remotely connects to the user's computer and identifies the
problem. Which of the following should the technician do NEXT?
A. Reboot the computer
B. Restart the network services
C. Roll back the device drivers D. Rebuild the Windows profiles
Answer: B
QUESTION 6
A SOHO technician recently moved some data from one server to
another to increase storage capacity. Several users are now
reporting they cannot access certain shares on the network. When
the users attempt to access the shares, they get the following
error: Access Denied. The technician confirms the users are all
in the proper security groups and have the proper access, but
they are still unable to access the shares. Which of the following
are the MOST likely reasons for these issues? (Select two.)
A. Administrative share permissions
B. Mapped drives
C. Group Policy hours restriction
D. Denied write/delete permissions
E. Disabled proxy settings
Answer: BD
QUESTION 7
With which of the following types is a man-in-the-middle attack
associated?
A. Brute force
B. Spoofing C. DDoS
D. Zero-day
Answer: B
QUESTION 8
An employee reported that a suspicious individual was looking
through the recycle bin. Which of the following types of social
engineering threats is this?
A. Phishing
B. Spear phishing
C. Dumpster diving D. Impersonation
Answer: C
QUESTION 9
A SOHO user reports desktop applications are performing slowly,
and no emails have been received all morning. A technician
COMPTIA A+ 220-1002 REAL
EXAM 214-QUESTIONS &
ANSWERS | 2025 NEW
WESTERN GOVERNORS’
UNIVERSITY
Pro learn
,QUESTION 1
A user is requesting a solution that will prevent file
corruption and ensure a graceful shutdown while providing at
least one hour of uptime in case of extreme weather
conditions. Which of the following should a technician
recommend?
A Uninterruptible power supply
B. Surge protector
C. Power strip
D. Power distribution unit
Answer: A
QUESTION 2
Which of the followmg installation types would require the use of an
Answer file to install the OS?
A. Unattended
B. Clean
C. Repair D. Upgrade
Answer: A
QUESTION 3
A MAC user's operating system became corrupted, and files
were deleted after malware was downloaded. The user needs to
access the data that was previously stored on the MAC. Which
of the following built-in utilities should be used?
A Time Machine
B. Snapshot
C. System Restore D. Boot Camp
Answer: A
QUESTION 4
A manager requests remote access to a server after hours and on
weekends to Check data.
The manager insists on using the server. Before granting the
access, which of the following is the MOST important step a
technician can take to protect against possible infection?
A. Create a policy to remove Internet access from the server
during off hours
B. Set the local antivirus software on the server to update and
scan daily
C. Ensure the server is patched with the latest security updates
D. Educate the manager on sate Internet browsing practices
,Answer: C
QUESTION 5
A manager with a restricted user account receives the following
error message:
Windows Update cannot currently check for updates because the
service is not running. The
, manager contacts the help desk to report the error. A technician
remotely connects to the user's computer and identifies the
problem. Which of the following should the technician do NEXT?
A. Reboot the computer
B. Restart the network services
C. Roll back the device drivers D. Rebuild the Windows profiles
Answer: B
QUESTION 6
A SOHO technician recently moved some data from one server to
another to increase storage capacity. Several users are now
reporting they cannot access certain shares on the network. When
the users attempt to access the shares, they get the following
error: Access Denied. The technician confirms the users are all
in the proper security groups and have the proper access, but
they are still unable to access the shares. Which of the following
are the MOST likely reasons for these issues? (Select two.)
A. Administrative share permissions
B. Mapped drives
C. Group Policy hours restriction
D. Denied write/delete permissions
E. Disabled proxy settings
Answer: BD
QUESTION 7
With which of the following types is a man-in-the-middle attack
associated?
A. Brute force
B. Spoofing C. DDoS
D. Zero-day
Answer: B
QUESTION 8
An employee reported that a suspicious individual was looking
through the recycle bin. Which of the following types of social
engineering threats is this?
A. Phishing
B. Spear phishing
C. Dumpster diving D. Impersonation
Answer: C
QUESTION 9
A SOHO user reports desktop applications are performing slowly,
and no emails have been received all morning. A technician
